Romayssa Omri
London
Summary
With experience in luxury hospitality, I have developed exceptional customer service, communication, and problem-solving skills in fast-paced environments. My passion for delivering world-class service, combined with cultural awareness and adaptability, allows me to create seamless and memorable guest experiences. Fluent in English and Turkish, I thrive in diverse settings and excel at teamwork. Aspiring to join Emirates, I am eager to bring my dedication, professionalism, and enthusiasm for travel to a global stage, ensuring passenger comfort and upholding the airline’s prestigious reputation for excellence.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Receptionist
Sanderson London
London
02.2024 - 09.2024
- Delivered front of house duties with warm and professional manner.
- Maintained security measures, protecting guest personal information and privacy.
- Provided hotel information for improved guest experience.
- Managed incoming calls effectively using switchboard systems.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
- Managed lost property system effectively to return misplaced items quickly.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Updated finance and payroll records with strong accounting knowledge.
- Increased efficiency by swiftly resolving any complaints or issues.
Barista
Parker
London
03.2023 - 07.2023
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Assisted in inventory control measures for effective stock management.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
Education
GCSEs -
Pimlico Academy
London 09.2016 - 06.2021
Skills
- Exceptional communication and interpersonal skills
- Luxury hospitality and customer service excellence
- Strong cultural awareness and sensitivity
- Attention to detail in safety and service
- Professionalism and confidence under pressure
- Adaptable and resilient in dynamic environments
- Strong teamwork and collaboration
- Quick problem solving and decision-making
- Multilingual- Fluent in Turkish and English
Accomplishments
Charity volunteer: I volunteered to work with homeless teens for the Centrepoint charity; my responsibilities
included setting up a safe and welcoming location where they could talk and seek assistance if necessary.
Timeline
Receptionist
Sanderson London
02.2024 - 09.2024
Barista
Parker
03.2023 - 07.2023
GCSEs -
Pimlico Academy
09.2016 - 06.2021
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