Romayne Sewell-Smith
London
Summary
Dedicated professional with expertise in customer service and client relationship management, complemented by strong skills in logical reasoning and Microsoft Office. Proven ability to lead teams effectively, focusing on staff training and development within retail and hospitality operations. Adept at cash handling, banking, financial reporting, and time management. Skilled in professional email drafting and bookkeeping basics, aiming to leverage these competencies towards enhancing operational efficiency and client satisfaction.
Overview
3
3
years of professional experience
Work history
Personal Assistant, Management Operations
Boxed Munch
2023.09 - 2026.07
- Managed executive inboxes, calendars, and communications, ensuring efficient scheduling, prioritisation of tasks, and smooth day-to-day business operations.
- Coordinated staff rotas, timesheets, and workforce scheduling, supporting payroll preparation and maintaining accurate staffing records.
- Acted as primary point of contact for employees, clients, suppliers, and external partners, resolving queries promptly and maintaining strong professional relationships.
- Supported recruitment and onboarding activities, including coordinating interviews, communicating with candidates, and assisting with staff administration processes.
- Prepared business proposals, partnership documents, and client presentations to support business development and growth initiatives.
- Maintained and updated EPOS systems, ensuring accurate menu management, pricing updates, and operational data integrity.
- Managed high volumes of correspondence across email, phone, and digital communication channels, ensuring timely responses and effective issue resolution.
- Provided comprehensive administrative and operational support, streamlining processes and contributing to efficient running of business.
- Maintained employee records, scheduling documentation, and operational reports, ensuring accuracy, compliance, and effective information management.
- Assisted senior management with project coordination, operational planning, and implementation of business improvements.
Personal Shopper, Team Leader
Flannels Designer Store
2024.09 - 2026.06
- Delivered exceptional customer service, building and maintaining strong relationships with repeat, high-value, and corporate clients to drive customer retention and satisfaction.
- Supported management with daily operational activities, ensuring efficient workflows, effective team coordination, and smooth business operations during peak periods.
- Assisted with staff supervision, providing guidance, support, and task delegation to maintain productivity and service standards.
- Coordinated communication between team members and management, contributing to collaborative and well-organised working environment.
- Demonstrated strong organisational and problem-solving skills by proactively resolving customer and operational issues in fast-paced environment.
- Consistently exceeded individual and team performance targets through results-driven and customer-focused approach.
- Managed multiple priorities simultaneously while maintaining accuracy, professionalism, and attention to detail.
- Contributed to operational improvements by identifying efficiencies and supporting implementation of effective working practices.
- Developed strong stakeholder management skills through regular interaction with customers, colleagues, and management teams.
- Gained valuable experience in administration, team coordination, and operational support, contributing to overall business performance and success.
Assistant Manager
Costa
2023.12 - 2024.06
- Oversaw daily operational activities, ensuring high levels of productivity, service quality, and compliance with company standards.
- Coordinated and delegated workloads based on individual strengths and business priorities, maximising team efficiency and operational performance.
- Managed financial administration processes, including banking procedures, cash reconciliation, and preparation of operational reports.
- Supported employee development through coaching, training, and performance guidance, fostering positive and collaborative working environment.
- Monitored operational performance and identified opportunities to improve processes, efficiency, and customer experience.
- Maintained accurate records and reporting documentation, ensuring compliance with internal procedures and business requirements.
- Assisted with workforce planning, staff scheduling, and day-to-day team coordination to support business objectives.
- Acted as key point of contact for operational queries, resolving issues effectively and supporting smooth business operations.
Assistant Manager, Acting Manager
Cookies & Cones
2023.04 - 2023.09
- Coordinated staff rotas and workforce scheduling, ensuring appropriate shift coverage to meet operational requirements and business demands.
- Managed stock ordering, inventory control, and supplier coordination, maintaining optimal stock levels and supporting efficient business operations.
- Resolved customer complaints and employee concerns professionally, using strong communication and problem-solving skills to achieve positive outcomes.
- Administered daily financial procedures, including cash reconciliation, sales reporting, and banking processes, ensuring accuracy and compliance with company policies.
- Maintained accurate operational records and inventory data, supporting effective reporting and decision-making.
- Assisted with workforce planning and resource allocation to maximise productivity and service delivery.
- Acted as key point of contact for operational issues, responding promptly to queries and supporting smooth running of daily activities.
- Contributed to maintaining positive working environment through effective conflict resolution and stakeholder management.
Education
BTEC Level 3 Extended Diploma - Business
Christ The King St Marys
LondonGCSE - English, Maths, Science, BTEC Level 2 Extended Diploma in Business, Sociology, Music
Conisborough College
LondonCBRE certificate - Leasing Brokerage & Drafting a Location summary
CBRE
LondonSkills
- Customer service and client relationship management
- Logical reasoning
- Microsoft office
- Staff training and team development
- Team leadership and staff supervision
- Retail and hospitality operations
- Cash handling, banking and financial reporting
- Time management
- Professional email drafting
- Bookkeeping basics
CONTACT
- Romayne0512@yahoo.co.uk
- 07470377781
- London, United Kingdom
Timeline
Personal Shopper, Team Leader
Flannels Designer Store
2024.09 - 2026.06
Assistant Manager
Costa
2023.12 - 2024.06
Personal Assistant, Management Operations
Boxed Munch
2023.09 - 2026.07
Assistant Manager, Acting Manager
Cookies & Cones
2023.04 - 2023.09
BTEC Level 3 Extended Diploma - Business
Christ The King St Marys
GCSE - English, Maths, Science, BTEC Level 2 Extended Diploma in Business, Sociology, Music
Conisborough College
CBRE certificate - Leasing Brokerage & Drafting a Location summary
CBRE