ROMAYNE JORDAN
Gloucester
Summary
Detail-oriented professional with expertise in electronic monitoring systems and administrative proficiency. Skilled in customer service, incident reporting, and the use of POS systems, with a strong background in merchandising and customer relations. Proficient in ordering stock using matrix systems and payment processing systems including refunds and exchanges. Committed to enhancing operational efficiency through effective use of barcode systems and maintaining high standards of customer satisfaction.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Warden
Barbados Youth Advance Corp
Bridgetown, Barbados
2019.08 - 2025.11
- Maintained order within a establishment through diligent enforcement of rules and regulations.
- Liaised closely with local authorities during incidents requiring police or medical intervention, guaranteeing prompt response times.
- Facilitated smooth venue operations by coordinating with maintenance staff promptly on repair issues.
- Reacted swiftly to potential security breaches for risk-free environment.
- Performed administrative tasks such as report writing, contributing to efficient operations.
- Enforced strict adherence to health and safety protocols with rigorous inspections.
- Provided first aid assistance during emergencies for resident protection.
- Ensured safety and security of residents by conducting regular patrols.
- Handled difficult situations calmly, maintaining peace and stability within premises.
- Managed over 30 visitors procedures, ensuring adherence to facility policies.
- Maintained calm, professional approach to appropriately handle difficult situations.
Cashier
G4S Security
Bridgetown, Barbados
2011.11 - 2019.06
- Communicated product information to customers, driving informed purchases.
- Assisted customers with enquiries to enhance their shopping experience.
- Used Point of Sale system efficiently, speeding up transactions.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Maintained clean and organised workspace to ensure efficient service.
- Packaged customer items carefully, ensuring merchandise safety.
- Processed payments swiftly for improved customer experience.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Coordinated with team members for smooth shift transitions.
- Greeted each customer warmly, creating friendly shopping environment.
- Packaged customer items carefully, ensuing merchandise safety.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
Screen/Printer Agent
Memorabilia Designs
Bridgetown
2009.10 - 2011.09
- Adapted quickly to changing priorities or last-minute changes in orders, providing flexibility for business needs.
- Gained proficiency in using various industry-specific software applications like Adobe Illustrator enhancing design capabilities.
- Conducted routine maintenance on screen printing equipment for optimal performance and longevity of machines.
- Followed strict safety guidelines whilst operating heavy-duty equipment, preventing accidents on shop floor.
- Utilised Photoshop to create design drafts for client approval, leading to increased customer satisfaction.
- Collaborated closely with a design team to deliver bespoke print solutions.
Education
A-Levels - Computer Repairs & Setup
Samuel Jackman Prescod Polytechnic
Barbados 2014.09 - 2015.08
A-Levels - Information Technology
Quality Control & Computer Services
Barbados 2017.08 - 2019.07
Skills
- Electronic monitoring systems
- Ordering of stock using matrix system
- Incident reporting
- Customer Service
- De-escalation
- Customer relations
- Merchandising
- Payment Processing
- Refund and exchange processing
- POS Systems
- Administrative proficiency
Certification
Computer Repairs
REFERENCES
References available upon request.
Timeline
Warden
Barbados Youth Advance Corp
2019.08 - 2025.11
A-Levels - Information Technology
Quality Control & Computer Services
2017.08 - 2019.07
A-Levels - Computer Repairs & Setup
Samuel Jackman Prescod Polytechnic
2014.09 - 2015.08
Cashier
G4S Security
2011.11 - 2019.06
Screen/Printer Agent
Memorabilia Designs
2009.10 - 2011.09