Romany Robinson
Eye,Suffolk
Summary
I am a dedicated worker with a strong foundation in customer service. I am friendly and approachable with good organisational skills and an excellent ability to manage administrative tasks. I have clear communication and interpersonal abilities, combined with instinct for problem-solving and multitasking. Ready to contribute to a welcoming and efficient working environment.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Team leader
Central COOP
Eye, Suffolk
2023.11 - Current
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft excel and other software tools to create documents and clear communications.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Improved customer satisfaction through close collaboration with the team.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours weekends and bank holidays.
- Trusted with all assigned building keys, master keys and access cards.
- Handled cash transactions accurately, promoting trust and reliability.
Café Assistant
Garden Centre/Steam Museum
Bressingham, Norfolk
2022.04 - 2023.11
- Demonstrated the highest standards of customer welcome and care when assisting customers at the counter and delivering orders to tables.
- Service of hot and cold beverages, cakes and other food items.
- Barista skills - knowledge of coffee and coffee making.
- Kept the areas tidy and clean including table clearing, removing dirties and waste.
- Ensured compliance with all legislation, H&S and food hygiene.
- Processed orders and handling cash using computerised till system.
- Handled customer complaints in the first instance and reporting feedback to the Café Manager.
- Stock management including stock rotation, recording stock and requesting.
- Improved customer satisfaction by always maintaining a friendly and positive attitude.
General Kitchen Assistant
The Queens Head
Eye, Suffolk
2019.08 - 2022.04
- Prepared dishes daily during busy shifts.
- Supported chefs in managing food preparation.
- Assisted in washing dishes, cutlery, crockery and other items when required.
- Assisted chefs with preparation tasks, including salad washing, vegetable peeling and weighing ingredients.
- Maintained excellent kitchen staff relationships by going the extra mile to assist needs and requirements efficiently.
- Followed recipes and customer request details to prepare high-quality, delicious meals.
- Maintained cleanliness and organisation of kitchen stations and storage areas.
Education
GCSEs -
Hartismere High School
Eye, Suffolk 2016.01 - 2021.01
BTEC Level 3 - Health and Social Care
West Suffolk College
Bury St Edmunds, Suffolk 2021.09 - 2022.07
BTEC Level 2 - Beauty Therapy
West Suffolk College
Bury St Edmunds, Suffolk 2022.09 - 2023.07
Skills
Efficient customer service
Resourceful
Excellent organisational skills
Initiative taking
Communication proficiency
Polite and courteous
Computer software knowledge
Multi-tasking strength
Timeline
Team leader
Central COOP
2023.11 - Current
BTEC Level 2 - Beauty Therapy
West Suffolk College
2022.09 - 2023.07
Café Assistant
Garden Centre/Steam Museum
2022.04 - 2023.11
BTEC Level 3 - Health and Social Care
West Suffolk College
2021.09 - 2022.07
General Kitchen Assistant
The Queens Head
2019.08 - 2022.04
GCSEs -
Hartismere High School
2016.01 - 2021.01