Romanus Ekwerike
Bromley
Summary
Experienced in remote operations with a proven track record in managing and optimising virtual workflows. Specialises in communication tools, coordinating remote teams, and ensuring seamless operational efficiency. Demonstrates strong problem-solving skills, technical proficiency, and adaptability to dynamic work environments. Committed to delivering high-quality results and enhancing productivity in remote settings. Possesses time management acumen, scripted responses writing, social media competence, and online research competencies. Bilingual proficiency enhances communication across diverse teams. Proficient in Zoom and Skype, with adherence to protocols and effective listening strategies. Knowledgeable in wireless networking, cybersecurity, mobile device management, and Microsoft Office Suite. Career goal: To further develop expertise within an organisation focused on remote operations.
Reliable professional with knack for understanding customer needs and delivering exceptional support. Skilled in communication and problem-solving, with background in managing digital interactions and resolving queries efficiently. Ready to contribute to customer satisfaction and retention through dedicated remote support.
Driven professional with excellent communication and problem-solving skills. Demonstrates proficiency in managing customer inquiries and resolving issues while maintaining positive customer experience. Ready to contribute to success of [Desired Position] role.
Experienced Remote Customer Support Agent known for resolving customer issues swiftly and maintaining high satisfaction levels. Skilled at managing multiple queries through various channels, enhancing user experience, and contributing to team goals. Proven ability to foster positive relationships and exceed service expectations in fast-paced environment.
Productive individual with strong objective to acquire work experience and gain knowledge from technical support team. Enthusiastic in helping customers set-up accounts and configure network. Adaptable to challenging situations and demanding deadlines.
Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in organisation.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Remote customer support agent
Mr Chidiadi Ndukwu
Owerri , Imo State
01.2021 - 03.2023
- Assisted in developing knowledge base articles to improve self-service resources.
- Provided excellent customer service by handling and resolving technical issues.
- Handled sensitive situations with tact, maintaining a professional demeanour at all times.
- Participated in weekly team meetings to discuss ways of improving service delivery.
- Achieved customer satisfaction with prompt response to queries.
- Mitigated potential client dissatisfaction by effectively addressing complaints and concerns.
- Adapted communication style as per the situation for positive outcomes.
- Maintained detailed records of customer interactions for quality assurance purposes.
- Followed-up on all customer queries promptly ensuring no loose ends.
- Managed high volume of inbound calls for swift problem resolution.
- Juggled multiple priorities simultaneously whilst maintaining high-quality standards of service.
- Responded to emails, live chats, ensuring exceptional service delivery.
- Enhanced brand image by offering courteous assistance and support to customers.
- Conducted product training sessions for new agents, improving overall team competence.
- Utilised CRM software effectively to manage and track customer interactions.
- Worked collaboratively with other departments to streamline customer communication process.
- Tailored solutions based on individual customer requirements, ensuring satisfaction and loyalty.
- Offered technical support services for product usage clarification resulting in fewer return cases.
- Resolved complex issues via remote troubleshooting, resulting in improved customer satisfaction rates.
- Improved customer experience through attentive listening and identifying needs.
- Managed customer expectations by providing realistic timelines for issue resolution.
- Escalated complex technical issues to appropriate support teams for resolution.
- Used CRM systems for seamless communication and information retrieval during interactions.
- Collaborated with cross-functional teams to address and resolve escalated customer issues.
- Conducted remote product demonstrations to guide customers and troubleshoot challenges.
- Conducted proactive follow-ups to guarantee satisfaction and gather feedback for improvement.
- Resolved customer queries via phone, email, and chat, ensuring high satisfaction levels.
- Conducted product troubleshooting and diagnostics to enhance the customer experience.
- Maintained thorough understanding of product features for effective customer assistance.
Education
Higher National Diploma - Statistics
Federal Polytechnic Nekede Owerri Imo State
Owerri Imo State 01.2010 - 08.2012
Skills
i want to get more experienced with your organization in remote operations special with a proven track record in managing and optimising virtual workflows Adept at specializing communication tools, coordinating remote teams, and ensuring seamless operational efficiency Demonstrates strong problem solving skills, technical proficiency, and the ability to adapt to dynamic work environment committed to delivering hight quality results and enhancing productivity in remote settings
- Responsive approach
- Time management acumen
- Scripted responses writing
- Social media competence
- Online research competencies
- Bilingual and Multilingual proficiency
- Zoom and Skype competency
- Adherence to protocols
- Effective listening strategies
- Awareness of cultural sensitivities
- Wireless networking
- Cybersecurity knowledge
- Mobile device management
- Microsoft office suite familiarity
Timeline
Remote customer support agent
Mr Chidiadi Ndukwu
01.2021 - 03.2023
Higher National Diploma - Statistics
Federal Polytechnic Nekede Owerri Imo State
01.2010 - 08.2012