Roman Crichton
Birmingham
Summary
Dynamic and adaptable professional with expertise in visual merchandising and luxury brand ambassadorship. Proven track record in event and promotion execution, inventory management, and conflict resolution. Skilled in upselling and cross-selling, with a strong awareness of data reporting. Committed to leveraging these skills to drive brand success and enhance customer experiences.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work history
Shift Supervisor & Store Coffee Master
Starbucks
Birmingham
09.2024 - Current
- Led daily store operations in the absence of the Store Manager, ensuring smooth service, adherence to company standards, and completion of all operational tasks including Health & Safety, cash handling, and compliance.
- Drove KPIs and sales performance , motivating and coaching team members to upsell premium beverages and food options, contributing to revenue growth. Increasing ATV by 34% over 6 months.
- Worked collaboratively with Store Manager on business objectives , P&L awareness, labour scheduling, and performance improvement strategies.
- Delivered exceptional customer experiences by fostering a welcoming environment and resolving issues quickly with empathy and professionalism.
- Trained, supported, and coached partners , developing their skills in customer service, product knowledge, and operational excellence, ensuring high performance and engagement.
- Managed stock levels, waste, and ordering , balancing cost efficiency with product availability to meet demand.
- Maintained brand standards , ensuring store cleanliness, merchandising, and visual displays reflected premium brand values.
- Demonstrated strong people leadership , building positive relationships with team, customers, and wider community (including representing Starbucks at Pride and local events).
- Adapted communication style to support team engagement and maintain customer loyalty in a fast-paced retail environment.
Starbucks Barista
EG Group
Ashby-de-la-Zouch, Leicestershire
05.2022 - 09.2024
- Prepared a variety of beverages according to established recipes and customer preferences.
- Maintained cleanliness and organisation of workstations to ensure a safe and efficient environment.
- Assisted customers in selecting products and provided exceptional service to enhance their experience.
- Operated espresso machines and other equipment while adhering to safety and hygiene standards.
McDonald's Crew Trainer & Customer Care
McLean Restaurants Ltd
Ashby-de-la-Zouch, Leicestershire
08.2021 - 04.2022
- Trained new crew members on operational standards and customer service protocols.
- Managed daily shift operations to ensure efficient workflow and high service quality.
- Resolved customer complaints and provided solutions to enhance satisfaction levels.
- Collaborated with team members to maintain cleanliness and organisation of work areas.
KFC Team Member
Demipower Group Ltd
Ashby-de-la-Zouch, Leicestershire
02.2021 - 08.2021
- Delivered exceptional customer service by engaging with patrons and addressing inquiries effectively.
- Collaborated with team members to ensure efficient workflow during peak service hours.
- Maintained cleanliness and organisation of workstations to uphold health and safety standards.
- Assisted in training new staff on operational procedures and best practices for customer interactions.
Education
Management & Leadership - Chartered Management Institute
Corndel
LondonA-Levels - Arts
Ashby School Sixth Form
Ashby-de-la-Zouch, LeicestershireBachelor of Arts - Music Performance in Jazz Studies
Royal Birmingham Conservatoire
BirminghamGCSEs -
Ashby School
Ashby-de-la-Zouch, LeicestershireSkills
- Visual Merchandising
- Event/Promotion Execution
- Inventory Management
- Conflict Resolution
- Upselling & Cross-Selling
- Adaptability/Flexibility
- Luxury Brand Ambassadorship
- Data & Reporting Awareness
Accomplishments
- Supervisor of the Quarter for Birmingham Central District (FY25 Q1)
- Coffee Master Certification
- Employee of the Quarter (FY22 Q1)
Certification
First Aid Certification
References
References available upon request.
Timeline
Shift Supervisor & Store Coffee Master
Starbucks
09.2024 - Current
Starbucks Barista
EG Group
05.2022 - 09.2024
McDonald's Crew Trainer & Customer Care
McLean Restaurants Ltd
08.2021 - 04.2022
KFC Team Member
Demipower Group Ltd
02.2021 - 08.2021
Management & Leadership - Chartered Management Institute
Corndel
A-Levels - Arts
Ashby School Sixth Form
Bachelor of Arts - Music Performance in Jazz Studies
Royal Birmingham Conservatoire
GCSEs -
Ashby School