Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Affiliations
References
Timeline
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Roma Bhatti

Stourbridge,Dudley

Summary

Personally I would say that I am a dedicated professional with a strong foundation in customer service and inventory management, adept at cash handling and electronic payment processing. I've demonstrated exceptional communication skills and attention to detail, ensuring accurate product labelling and organisation skills. In a retail environment I've shown resilience and the ability to remain calm under pressure. I've proven to show skills like barcode scanning and ticket processing with my work experience and shown commitment in enhancing customer experiences through active listening and understanding of accessibility requirements. Furthermore with my experience in retail and customer service I've helped shop operations run smoothly with high levels of customer satisfaction being a key priority. Alongside this I've demonstrated skills in inventory management and problem-solving, tackling challenges to help boost overall store performance.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work history

Shop worker

Salvation Army Charity Shop
Stourbridge, Dudley
01.2024 - 06.2025
  • Kept shelves stocked and neat, enhancing store appearance.
  • Managed stock levels effectively to ensure product availability at all times.
  • Worked collaboratively with team members to maintain a clean, well-organised shop floor.
  • Coordinated with the management on daily operations to improve store performance.
  • Maintained a safe shopping environment by adhering to safety regulations.
  • Performed inventory checks regularly, resulting in optimal stock levels.
  • Developed strong rapport with customers through friendly, personalised service.
  • Delivered excellent customer service whilst handling cash transactions accurately.
  • Operated till efficiently during busy periods, reducing queues significantly.
  • Processed sales quickly and accurately, increasing overall efficiency.
  • Improved customer satisfaction by providing courteous and efficient service.
  • Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Delivered personalised customer service with a smile to promote return custom.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Tagged products quickly and accurately with price tags and stickers.
  • Accepted card, cash and cheque payments in POS register system.
  • Built rapport with new and existing customers to boost client retention.

Cinema host

ODEON Cinemas
Brierley Hill, Dudley
04.2024 - 05.2025
  • Helped create a welcoming atmosphere through friendly interaction with patrons.
  • Monitored screening rooms during film showings to prevent disturbances and disruptions.
  • Facilitated smooth crowd movement during busy periods by offering clear directions.
  • Provided excellent customer service for enhanced cinematic experience.
  • Undertook stock management duties in the concession stand, ensuring ample supply of snacks and drinks.
  • Responded to customer queries, ensuring satisfaction.
  • Provided a warm atmosphere for guests, ensuring eye contact, smile and verbal greeting with every transaction.
  • Supported positive guest experiences by delivering friendly welcomes and quiet theatre environment.

Education

GCSEs - GCSES

Summerhill School
Kingswinford, Dudley
09.2020 - 06.2025

Skills

  • Active listening
  • Barcode scanning
  • Money handling
  • Inventory management
  • Customer Service
  • Cash handling
  • Attention to Detail
  • Product knowledge
  • Flexible
  • Cash register operation
  • Electronic payment processing
  • Cash handling accuracy
  • Product damage inspection
  • Basic numeracy
  • Excellent communication
  • Product labelling
  • Outstanding verbal communication
  • Understanding store layouts
  • Understanding of accessibility requirements
  • Usher duties
  • Patience and tolerance
  • Strong resilience
  • Kiosk restocking
  • Ticket validating
  • Ticket processing
  • Calm under pressure
  • Exceptional communication

Languages

Spanish
Beginner

Accomplishments

Bronze Duke of Edinburgh's Award

Silver Duke of Edinburgh's Award

CREST Bronze Award

LAMDA Grade 3-Solo with Distinction

200m swim award

Affiliations

  • Performing arts
  • Travel
  • Sports
  • History
  • Animals

References

References available upon request.

Timeline

Cinema host

ODEON Cinemas
04.2024 - 05.2025

Shop worker

Salvation Army Charity Shop
01.2024 - 06.2025

GCSEs - GCSES

Summerhill School
09.2020 - 06.2025

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Roma Bhatti