2018, Attended Cerco IT Ltd's intensive Computer Systems & Network Support course, Practical experience of installation, repair and maintenance on a wide range of software and hardware products including:, PC Operating Systems, PC Hardware, Device Resources, BIOS/CMOS, Number systems, Installation & Configuration, Troubleshooting, Command Line Commands, Performed on a variety of Microsoft Windows platforms, Topologies & Protocols, Security, Resource Sharing, Network Administration, Peer-to-Peer & Client/Server, TCP/IP Networking, Networking Services, Configuration and Troubleshooting, Wi-Fi installation, use and testing, Domain Membership & Policies, Motherboards, CPUs, Memory, Device Installation, Upgrading and Configuring, Diagnostics, Troubleshooting, Biometric recognition devices, Laptop Maintenance, Standards, Ports and Modem Configurations, Dial-up Networking & xDSL, Remote Desktop, Intranet/Internet, Routers/Gateways, Troubleshooting, Laser/Matrix/Inkjet Printer Principles, Removal and Replacement Procedures, Local and Network Printers, Troubleshooting, Cerco Certificate in Systems & Networking (CCSN)