Roland Davies
Freetown,Sierra Leone
Summary
Energetic Marketing Agent with knack for crafting compelling campaigns that drive brand engagement and increase market share. I have a reputation for developing strategies that have a significant impact on both customer acquisition and retention. Proven ability to collaborate with cross-functional teams, delivering innovative solutions that align with business objectives.
Overview
2
2
years of professional experience
Work history
Marketing agent
Transnational (DSTV) SL LTD
Freetown, Sierra Leone
03.2017 - 09.2017
- We engage in the sale of promotional items such as Decoder and Dish, as well as the distribution of free promotional items, to encourage people to purchase DSTV products.
- We market DSTV in Freetown and the provinces to small business and well as individuals.
- The subscription fee is also reduced, which will help past subscribers reactivate their DSTV packages or upgrade or downgrade their services.
- We have collaborated with the sales team to achieve common business objectives.
Call centre agent
Smart Mobile Sierra Leone Limited
Freetown, Sierra Leone
01.2016 - 03.2017
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Documented all phone interactions for record-keeping and quality control purposes.
- Handle sensitive personal data responsibly while maintaining confidentiality.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
Education
West Africa Senior School Certificate Examination (WASSCE)
Albert Academy Secondary School
Freetown 04.2001 - /2005
Skills
- Advertising strategies understanding
- Digital marketing
- Time efficiency
- Customer Service
- Team Leadership
- Brand development
- Customer relationship management
Timeline
Marketing agent
Transnational (DSTV) SL LTD
03.2017 - 09.2017
Call centre agent
Smart Mobile Sierra Leone Limited
01.2016 - 03.2017
West Africa Senior School Certificate Examination (WASSCE)
Albert Academy Secondary School
04.2001 - /2005