Rokibat Otesile
Northampton ,Northamptonshire
Summary
Accomplished professional with extensive expertise in project management, business communication, and banking operations. Demonstrates exceptional leadership skills and strategic decision-making abilities, effectively managing client contract negotiations and business development initiatives. Proficient in Microsoft Office, problem-solving, and customer service, with a proven track record of enhancing team performance and delivering outstanding results. Career goal: to leverage comprehensive skill set to drive organisational success and foster long-term growth.
Overview
7
7
years of professional experience
Work History
Customer service representative
WEMA BANK PLC
02.2021 - 08.2024
- Adequately managed customer's request and complaints as the first point of contact
- Issuance of debit card and Cheque books to customers
- Adequately managed the opening of new account and the reactivation of the dormant accounts
- On-board customers on the bank's online and mobile banking platform
- Perfection of customer's account as well as required modifications based on the customer's request
- Assist with account opening
- Documenting outcome of phone calls with customers including those in yoruba language.
Assistant Customer Care Officer
ECOBANK NIGERIA LIMITED
07.2019 - 12.2020
- Adequately managed customer's requests and complaints as first point of contact
- Effectively ensured adequate service delivery for all non-cash based transactions
- Proper discharge of all other responsibilities that may be assigned by the Operations Manager
- Responsible for assisting customers to fill account opening forms and other forms as relating to Customers' intended transactions
Customer service representative
Latwins Empire
10.2017 - 06.2019
- Streamlined processes through efficient record keeping.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Assisted customers in making informed decisions by providing detailed product information.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Performed administrative duties contributing towards smooth store operations.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Answered customer telephone calls promptly and improved on-hold wait times.
Education
MSC - Project Management
University of Northampton
Northampton, United Kingdom 06/2022 - 06/2023
Bachelor of Technology - Agricultural Economics
Ladoke Akintola University of Technology
11/2010 - 11/2015
Skills
- Project Management
- Business Communication
- Banking Operations
- Business Development
- Excellent Communication
- Customer Service
- Leadership Skill
- Microsoft Office
- Problem-Solving
- Team Player
- Client contract negotiations
- Strategic decision-making
- Telephone etiquette
Timeline
Customer service representative
WEMA BANK PLC
02.2021 - 08.2024
Assistant Customer Care Officer
ECOBANK NIGERIA LIMITED
07.2019 - 12.2020
Customer service representative
Latwins Empire
10.2017 - 06.2019
MSC - Project Management
University of Northampton
06/2022 - 06/2023
Bachelor of Technology - Agricultural Economics
Ladoke Akintola University of Technology
11/2010 - 11/2015
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