ROKESH ARUNACHALAM
Hatfield,Hertfordshire
Summary
Experienced restaurant captain with a track record of success in leadership, particularly in providing outstanding customer service and managing staff. Adept at maximising table turnover, upholding food quality requirements, and increasing sales through knowledgeable menu choices and cross-selling. Competent in staff training, event planning, and dispute resolution. devoted to delivering exceptional eating experiences while putting safety and cleanliness first.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant captain
Thalappakatti Biriyani
Dindigal,TN, India
05.2022 - 08.2023
• Effective Team Leadership: Inspired and guided employees to provide excellent customer service.
• Maximised Revenue: Upselling was implemented, greatly increasing the restaurant's profitability.
• Conflict Resolution: Skillfully addressed client grievances, guaranteeing visitors' contentment.
• Special Events Coordination: Oversaw private events and produced exquisite dining occasions.
• Effective Time Management: Set priorities, maximising output at peak times.
• Hospitality: Creating welcoming, caring environments, exceeding guests' expectations with service.
Education
Bachelor of Business Administration - Business
PSG College of Arts and Science
India 04/2019 - 03/2022
MSc International Business Management - Business
University of Hertfordshire
Hatfield 09/2023 -
Skills
- Customer Satisfaction
- Team Work
- Sales Techniques
- Communication
- Bar terminology
- Dining experiences
Languages
English
Advanced
Hindi
Elementary
Tamil
Native
Certification
KAIST
- Finance for Start-up
https://drive.google.com/file/d/11xn8Fo3zl2GVa4-iaygJLbvL8Ihl7E1S/view
Projects
A study towards Green Diwali Celebration
Enforced fire cracker restrictions, ensuring safety and environmental responsibilities.
https://drive.google.com/file/d/1Pi7L87CPLILMQ9erdwaEM4EugBgo30/view?pli=1
Interests
- Listening to podcasts
- Photography
- Team collaboration
- Service excellence
Timeline
Restaurant captain
Thalappakatti Biriyani
05.2022 - 08.2023
Bachelor of Business Administration - Business
PSG College of Arts and Science
04/2019 - 03/2022
MSc International Business Management - Business
University of Hertfordshire
09/2023 -
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