Rok Sharma
Solihull,Warwickshire
Summary
A highly skilled professional with expertise in effective communication, leadership and guidance, and analytical problem-solving. Demonstrates exceptional organisational efficiency and client service orientation, consistently delivering innovative solutions. Adept at emotional awareness and team leadership, driving success through collaborative efforts.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work history
Community Care
Saturn Business Centre
Digbeth
01.2021 - 01.2023
- Developed personalised care plans to meet specific client needs.
- Ensured strict adherence to medication schedules for optimal health outcomes.
- Proposed enhancements during team meetings to improve service delivery.
- Delivered exceptional care prioritising comfort and safety of elderly clients.
PC Repair Worker
Garretts Green Lane
Sheldon
01.2019 - 01.2022
- Implemented cybersecurity measures that effectively protected organisational assets.
- Optimised communication and data sharing by engineering advanced network solutions.
- Directed worldwide distribution of PCs using e-commerce platforms.
- Assembled bespoke PCs based on individual client specifications.
ICT Tutor
ECDL
Birmingham
01.2018 - 01.2019
- Delivered ECDL Advanced ITQ training to facilitate rapid learning for participants.
- Utilised effective teaching methods to enhance skill acquisition in technology.
- Provided personalised support to cater to individual learning needs.
Manager - sales, marketing and alliances
Oracle Legal Services
Solihull
01.2016 - 01.2018
- Managed sales teams to canvass 100 claims weekly.
- Recruited and trained sales personnel to enhance service offerings.
- Conducted interviews to advise clients on optimal actions regarding personal injury claims.
Computer Manager
WH Smith
Solihull
01.2014 - 01.2015
- Advised customers on optimal PC purchases based on budget considerations.
- Managed stock inquiries to ensure customer satisfaction.
- Organised stock displays and facilitated stock ordering for efficient inventory management.
Manager of logistics and distribution
Direct Resolutions Ltd
Solihull
01.2012 - 01.2013
- Supervised more than 100 agents in the dissemination of government-funded computer software.
Education
HND - Computer Science
Matthew Boulton College
Birlingham, Worcestershire 09.1982 - 06.1984
3 A Levels - Physics, Maths, Biology
Matthew Boulton College
Birmingham 09.1980 - 06.1982
7 O Levels - Physics, Chemistry, Biology, Maths, English Language, English Literature, French
Selly Oak School
Birmingham 09.1974 - 06.1979
Skills
- Effective communication
- Leadership and guidance
- Analytical problem-solving
- Organizational efficiency
- Client service orientation
- Innovative creativity
- Emotional awareness
- Team leadership
References
- Loina, Guthrie, Theatre Nurse, 07930156879
- Optician, Gung, 07908136700
Hobbies and Interests
Surfing the Net Current Affairs on Newspapers., Watching Sport Football Boxing Cricket etc.
Accomplishments
- Meeting or exceeding company targets.
- Contributing to good customer service.
- Implementing successful projects or initiatives.
- Receiving awards or recognition.
- Increasing revenue or sales for the company.
- Identifying and solving complex problems.
Affiliations
- Surfing the NET Watching News Films nd Football
Timeline
Community Care
Saturn Business Centre
01.2021 - 01.2023
PC Repair Worker
Garretts Green Lane
01.2019 - 01.2022
ICT Tutor
ECDL
01.2018 - 01.2019
Manager - sales, marketing and alliances
Oracle Legal Services
01.2016 - 01.2018
Computer Manager
WH Smith
01.2014 - 01.2015
Manager of logistics and distribution
Direct Resolutions Ltd
01.2012 - 01.2013
HND - Computer Science
Matthew Boulton College
09.1982 - 06.1984
3 A Levels - Physics, Maths, Biology
Matthew Boulton College
09.1980 - 06.1982
7 O Levels - Physics, Chemistry, Biology, Maths, English Language, English Literature, French
Selly Oak School
09.1974 - 06.1979
Similar Profiles
Dur-e-Sameen AkhundDur-e-Sameen Akhund
Research Manager, Sustainability and Inclusion at Pakistan Business Council (Centre of Excellence in Responsible Business – CERB)Research Manager, Sustainability and Inclusion at Pakistan Business Council (Centre of Excellence in Responsible Business – CERB)
Nick SilvaNick Silva
Operations Coordinator at Saturn Freight SystemsOperations Coordinator at Saturn Freight Systems
Linda JonesLinda Jones
Cash Application Specialist/AR Specialist at Saturn Freight SystemsCash Application Specialist/AR Specialist at Saturn Freight Systems
Ruby KitchingmanRuby Kitchingman
Hockey Coach at Leeds University UnionHockey Coach at Leeds University Union
Oliver AckroydOliver Ackroyd
Work experience with finance team at PorterbrookWork experience with finance team at Porterbrook