Rok Sharma
Solihull,Warwickshire
Summary
A highly skilled professional with expertise in effective communication, leadership and guidance, and analytical problem-solving. Demonstrates exceptional organisational efficiency and client service orientation, consistently delivering innovative solutions. Adept at emotional awareness and team leadership, driving success through collaborative efforts.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work history
Community Care
Saturn Business Centre
Digbeth
2021.01 - 2023.01
- Developed personalised care plans to meet specific client needs.
- Ensured strict adherence to medication schedules for optimal health outcomes.
- Proposed enhancements during team meetings to improve service delivery.
- Delivered exceptional care prioritising comfort and safety of elderly clients.
PC Repair Worker
Garretts Green Lane
Sheldon
2019.01 - 2022.01
- Implemented cybersecurity measures that effectively protected organisational assets.
- Optimised communication and data sharing by engineering advanced network solutions.
- Directed worldwide distribution of PCs using e-commerce platforms.
- Assembled bespoke PCs based on individual client specifications.
ICT Tutor
ECDL
Birmingham
2018.01 - 2019.01
- Delivered ECDL Advanced ITQ training to facilitate rapid learning for participants.
- Utilised effective teaching methods to enhance skill acquisition in technology.
- Provided personalised support to cater to individual learning needs.
Manager - sales, marketing and alliances
Oracle Legal Services
Solihull
2016.01 - 2018.01
- Managed sales teams to canvass 100 claims weekly.
- Recruited and trained sales personnel to enhance service offerings.
- Conducted interviews to advise clients on optimal actions regarding personal injury claims.
Computer Manager
WH Smith
Solihull
2014.01 - 2015.01
- Advised customers on optimal PC purchases based on budget considerations.
- Managed stock inquiries to ensure customer satisfaction.
- Organised stock displays and facilitated stock ordering for efficient inventory management.
Manager of logistics and distribution
Direct Resolutions Ltd
Solihull
2012.01 - 2013.01
- Supervised more than 100 agents in the dissemination of government-funded computer software.
Education
HND - Computer Science
Matthew Boulton College
Birlingham, Worcestershire 1982.09 - 1984.06
3 A Levels - Physics, Maths, Biology
Matthew Boulton College
Birmingham 1980.09 - 1982.06
7 O Levels - Physics, Chemistry, Biology, Maths, English Language, English Literature, French
Selly Oak School
Birmingham 1974.09 - 1979.06
Skills
- Effective communication
- Leadership and guidance
- Analytical problem-solving
- Organizational efficiency
- Client service orientation
- Innovative creativity
- Emotional awareness
- Team leadership
References
- Loina, Guthrie, Theatre Nurse, 07930156879
- Optician, Gung, 07908136700
Hobbies and Interests
Surfing the Net Current Affairs on Newspapers., Watching Sport Football Boxing Cricket etc.
Accomplishments
- Meeting or exceeding company targets.
- Contributing to good customer service.
- Implementing successful projects or initiatives.
- Receiving awards or recognition.
- Increasing revenue or sales for the company.
- Identifying and solving complex problems.
Affiliations
- Surfing the NET Watching News Films nd Football
Timeline
Community Care
Saturn Business Centre
2021.01 - 2023.01
PC Repair Worker
Garretts Green Lane
2019.01 - 2022.01
ICT Tutor
ECDL
2018.01 - 2019.01
Manager - sales, marketing and alliances
Oracle Legal Services
2016.01 - 2018.01
Computer Manager
WH Smith
2014.01 - 2015.01
Manager of logistics and distribution
Direct Resolutions Ltd
2012.01 - 2013.01
HND - Computer Science
Matthew Boulton College
1982.09 - 1984.06
3 A Levels - Physics, Maths, Biology
Matthew Boulton College
1980.09 - 1982.06
7 O Levels - Physics, Chemistry, Biology, Maths, English Language, English Literature, French
Selly Oak School
1974.09 - 1979.06