Rojina Maharjan
Summary
Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times. Self-motivated to work on my own initiative but also can work as a wider team. Excellent skills combined with great communication skills both orally and written. Specialises in quality, speed and performance improvements.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Customer Assistant
Sainsbury's
London, United Kingdom
11.2021 - Current
- Provided rapid and attentive checkout service, emphasizing exceptional customer care and swift transactions.
- Conducted regular quality checks to maintain the quality and saleability of displayed products.
- Managed customer complaints promptly, achieving mutually beneficial resolutions.
- Oversaw daily opening/closing procedures, maintaining precise inventory and management standards.
- Efficiently handled high-volume customer queries through adept multitasking.
- Ensured accurate handling of cash and card payments, maintaining precision in financial transactions.
Admin Assistant
NIC ASIA BANK
Satdobato, Lalitpur, Nepal
06.2018 - 05.2019
- Received, sorted and distributed incoming mail.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Provided printing, photocopying scanning support to colleagues.
- Kept and maintained accurate filing system for preservation of office information.
- Created and maintained logical and orderly digital filing system for impeccable record keeping.
- Opened new accounts and explained featured benefits and monthly fees.
Education
MBA - Business
York St. John University
London 09.2021 - 10.2023
BBA(HONS) - business
British College
Kathmandu, Nepal 09.2016 - 01.2021
Higher secondary level - Business
United Academy
Lalitpur, Nepal /2016 - /2018
Skills
- Planning Skills
- MS office
- Multitasking
- Customer service oriented
- Industry rules, policies and regulatory
- Record keeping and reporting
- Data analysis
- Customer relationship building
- Exceptional time management skills
Languages
English
Fluent
Timeline
Customer Assistant
Sainsbury's
11.2021 - Current
MBA - Business
York St. John University
09.2021 - 10.2023
Admin Assistant
NIC ASIA BANK
06.2018 - 05.2019
BBA(HONS) - business
British College
09.2016 - 01.2021
Higher secondary level - Business
United Academy
/2016 - /2018
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