Rojan Shrestha
Coley Park,Reading
Summary
Friendly, reliable and hardworking hospitality professional with certified training in Barista and Bakery production and hands-on waiter/banquet service experience. Skilled in fast-paced café and event environments, delivering excellent customer service, maintaining high cleanliness standards, and working efficiently within a team. Known for a positive attitude, strong communication skills, and the ability to multitask while handling busy shifts calmly. Quick learner who creates a welcoming atmosphere for customers and consistently contributes to smooth daily operations and guest satisfaction.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Barista
Mitini Cafe
Kathmandu, Bagmati
2023.11 - 2026.01
- Delivered exceptional service to 80–120 customers per shift, ensuring comfort and satisfaction.
- Maintained 95% positive customer feedback through attentive, professional service.
- Crafted over 100 hot and cold beverages daily, adhering to taste and presentation standards.
- Demonstrated proficiency in over 15 coffee blends and brewing methods to enhance customer experience.
- Efficiently managed 20–30 orders per hour during peak times while maintaining accuracy.
- Created welcoming atmosphere, boosting customer retention and daily sales growth.
- Assisted 3–5 team members per shift to ensure seamless operations and expedite service.
- Ensured cleanliness of workstations and seating areas, achieving 100% hygiene compliance.
Waiter
Boudha Garden Party Place
Kathmandu, Nepal
2023.01 - 2025.08
- Delivered friendly and professional customer service, ensuring guest satisfaction and positive feedback.
- Served 150+ guests per event, efficiently managing multiple tables and special requests.
- Worked effectively with kitchen and service teams to maintain smooth and timely event operations.
- Welcomed and assisted guests with seating, menu guidance, and beverage service.
- Maintained cleanliness and presentation of tables and dining areas throughout events.
- Performed well in fast-paced, high-pressure environments such as weddings and corporate parties.
Education
Certificate of Higher Education - Computer Science
Texas International College
Kathmandu, Nepal 2018.01 - 2020.01
Bachelor of Science - Information Management
Orchid International College
Kathmandu, Nepal 2020.02 - 2025.08
Skills
- Espresso & Coffee Preparation
- Latte Art & Milk Texturing
- Cash Handling & POS Systems
- Cleaning & Hygiene Standards
- Bakery Preparation & Food Handling
- Customer Service & Communication
- Multitasking in Busy Environments
- Time Management & Reliability
- Quick Adaptability & Problem Solving
- Team Collaboration
- Recipe following precision
- Patience and tolerance
- High-Volume Guest Service Handling
- Table Setup, Clearing & Presentation Standards
- Event / Floor Coordination with Kitchen & Service Staff
Personal Strengths
- Positive and Friendly Attitude
- Strong Work Ethic
- Fast Learner
- Punctual & Dependable
- Team Player
- Calm Under Pressure
Affiliations
- Listening to Music
- Exploring New Cafés and Coffee Flavour
- Watching Anime and Dramas
Languages
English
Advanced
Nepali
Native
Hindi
Upper intermediate
Certification
Comprehensive Barista Training – Mitini Coffee Academy
Completed November 2023
Comprehensive Bakery Training – Mitini Academy
Completed September 2024
Timeline
Barista
Mitini Cafe
2023.11 - 2026.01
Waiter
Boudha Garden Party Place
2023.01 - 2025.08
Bachelor of Science - Information Management
Orchid International College
2020.02 - 2025.08
Certificate of Higher Education - Computer Science
Texas International College
2018.01 - 2020.01