Roisin McGregor
Sutton Valence,Kent
Summary
Friendly helpful customer service professional adept at building rapport with customers. Good communicator with excellent listening skills to resolve issues and exceed customer expectations. A reliable individual, effectively completing tasks, reacting and adapting to changing situations. Skilled at dealing with stressful situations in a calm collected manner. A team player, who enjoys socialising with others.
Overview
3
3
years of professional experience
Work history
Bartender and Waitress
The Ridge Golf Club
Sutton Valence, Kent
05.2024 - Current
- Created friendly, welcoming atmosphere, engaging with guests to create positive rapport, encouraging loyalty and repeat visits.
- Provided efficient food and drinks service, coordinating food orders and preparing drinks including poured wine, beer, non alcoholic beverages, mixed drinks and coffee.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Ensured tables were cleared quickly and thoroughly cleaned, delivering positive first impressions to guests.
Customer Retail Assistant
WHSmith
Maidstone, Kent
03.2023 - 08.2023
- Provided fast checkout service with high levels of customer care and transaction speed.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Handled cash and card payments with accuracy.
Customer Retail Assistant
ASDA Living
Maidstone, Kent
06.2022 - 12.2022
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Completed customer returns paperwork, liaising with various departments to facilitate details.
Customer Service Assistant
McDonald’s
Maidstone, Kent
10.2021 - 03.2022
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Assisted with product selections according to individual requirements and preferences.
- Built rapport with customers through courteous and professional communications.
Education
A-Levels -
Valley Park School
GCSEs -
Valley Park School
Bachelor of Arts - Criminology with Forensic Investigation
Canterbury Christ Church University
Canterbury 09/2023 -
Skills
- Excellent communication
- Polite and friendly
- Customer complaint management
- Accurate order taking and processing
- Point Of Sale (POS) system
- Till and cash handling
- Refund and exchange processing
- Stock management
- Food running and table clearing
- Coffee machinery operation
Timeline
Bartender and Waitress
The Ridge Golf Club
05.2024 - Current
Customer Retail Assistant
WHSmith
03.2023 - 08.2023
Customer Retail Assistant
ASDA Living
06.2022 - 12.2022
Customer Service Assistant
McDonald’s
10.2021 - 03.2022
A-Levels -
Valley Park School
GCSEs -
Valley Park School
Bachelor of Arts - Criminology with Forensic Investigation
Canterbury Christ Church University
09/2023 -
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