Roisin Dean
Cambridge,United Kingdom
Summary
Results-driven professional specialising in business development and lead generation, with a strong focus on CRM and data management. Demonstrated success in improving reporting and administrative processes through exceptional organisational and time management abilities. Expertise in Microsoft Office suite, complemented by strong communication and interpersonal skills that enhance team collaboration. Dedicated to driving growth through strategic initiatives and operational efficiency.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work history
Business Development Manager
Build Momentum Ltd
Cambridge
05.2022 - 11.2025
- Managed client relationships to ensure effective communication and sustained satisfaction.
- Conducted lead generation through market research, outbound communication, and CRM tracking.
- Prepared sales reports and performance metrics to guide strategic decision-making.
- Optimised CRM systems to enhance client follow-ups and project visibility.
- Conducted market research to identify potential business opportunities.
- Contacted and converted potential customers via telephone, email and in-person enquiries with a minimum target of 50 calls per day.
Waitress/Barmaid
Rocker’s Steakhouse
Cambridge
06.2020 - 05.2022
- Delivered high-quality customer service in a fast-paced environment.
- Trained new staff to ensure consistent service standards.
- Coordinated orders and managed cash handling to support management.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Utilised professional communication skills to resolve customer complaints.
Customer Service Advisor
Anglian Water Services Ltd
Cambridge
04.2021 - 08.2021
- Assisted customers with billing, technical issues, and account management.
- Maintained excellent customer satisfaction while addressing high inquiry volume.
- Resolved service requests accurately using CRM tools.
- Coordinated with teams to swiftly address complex client problems.
- Responded calmly to difficult situations, fostering trust with aggrieved customers.
- Accurately recorded and processed customer data.
- Achieved both call and appointment setting targets.
Education
BA (Hons) - Politics & History
Brunel University London
LondonSkills
- Business development and lead generation
- CRM and data management
- Reporting and administration
- Microsoft Office suite
- Communication and interpersonal skills
- Organization and time management
- Team collaboration
References
References available upon request.
Timeline
Business Development Manager
Build Momentum Ltd
05.2022 - 11.2025
Customer Service Advisor
Anglian Water Services Ltd
04.2021 - 08.2021
Waitress/Barmaid
Rocker’s Steakhouse
06.2020 - 05.2022
BA (Hons) - Politics & History
Brunel University London