Rohit Sivaprasad Nair
London,United Kingdom
Summary
A highly adaptable and efficient professional with a strong ability to work well under pressure and maintain excellent timekeeping. Demonstrates exceptional communication skills, coupled with proficiency in data collection and analysis, problem-solving, and critical thinking. Possesses a comprehensive understanding of operational and industrial processes, alongside IT proficiency in Excel, databases, and digital tools. Known for attention to detail and a fast learning capability, aiming to leverage these skills towards achieving organisational success.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Team Leader
Tesco
Camden
04.2022 - 06.2025
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Customer Service
Coop
Camden
03.2019 - 03.2022
- Developed deep understanding of customer service principles and customer service best practices.
- Met customer service objectives by providing superior customer service to [English]-speaking customers.
- Provided language translation services for customer service inquiries.
Customer Service
Macdonald's
London
05.2018 - 06.2019
- Documented customer service policies, scripts and procedures.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met all call quality standards and daily quotas for first-call resolution.
Education
High School Diploma -
City of Westminster College
09.2019 - 09.2022
BBA - Business Computing & Data Analytics
Middlesex University London
09.2022 - 01.2025
Skills
- Flexibility in working hours
- Ability to work well under pressure
- Good time keeping
- Fast learner
- Efficient learner
- Excellent communication skills
- Data collection and analysis
- Problem-solving and critical thinking
- Understanding of operational and industrial processes
- IT proficiency (Excel, databases, digital tools)
- Attention to detail
Personal Information
- Hobbies: Travelling, Meeting people, Computer and computing, Conservation, Reading newspapers, Playing sports such as photography, badminton, table tennis, and other sports, Technology
- Visa status: Indefinite leave to remain
Timeline
BBA - Business Computing & Data Analytics
Middlesex University London
09.2022 - 01.2025
Team Leader
Tesco
04.2022 - 06.2025
High School Diploma -
City of Westminster College
09.2019 - 09.2022
Customer Service
Coop
03.2019 - 03.2022
Customer Service
Macdonald's
05.2018 - 06.2019
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