ROHIT KUMAR
London,UK
Summary
Night duty manager with 2 years of experience overseeing operations in hotels with 180+ rooms. Proven track record in leading teams during high-pressure shifts while enhancing guest satisfaction through effective process improvements. Recognized for prompt issue resolution and maintaining safety and security standards, ensuring smooth operations throughout the night.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Hospitality Front Desk Staff/ Night Duty Manager
Shez Recruitment Agency
London, UK
2024.07 - 2026.03
- Supported front office operations across various London hotel properties.
- Assisted guests with check-in and check-out procedures at Holiday Inn Camden Lock.
- Helped manage reservations and effectively addressed guest requests.
- Provided food and beverage assistance during busy events and dining services.
- Maintained cleanliness and service quality standards.
- Aided in night operations as night duty manager at Sanderson London and Hotel Welbeck London.
- Monitored guest concerns and ensured safety during night shifts.
- Adapted to different property management systems and service standards across assignments.
- Trained new staff members to enhance skills and performance.
- Led employees during night shifts to deliver customer service and comply with quality standards.
Education
UNIVERSITY OF EAST LONDON (UEL)
LONDON, UK 2024.05 - 2026.01
Gandhi Institute of Technology and Management(GITAM)
Hyderabad 2019.01 - 2023.01
Skills
- Front desk operations
- Night management and supervision
- Guest relations and complaint resolution
- Food and beverage service
- Team leadership
- Cash handling and audits
- Problem solving
- Multitasking in fast-paced environments
- Decision making proficiency
- Health and safety compliance
- Communication skills
Accomplishments
- Trusted with full overnight hotel management responsibilities
- Successfully handled high-pressure operational shifts independently
- Recognised for reliability, flexibility, and leadership potential
- Maintained strong guest satisfaction through effective problem-solving
REFERENCES
Professional references available upon request.
ADDITIONAL INFORMATION
- Available for flexible shifts including weekdays and weekends
- Strong adaptability to hotel brands and standards
- NOTE :- Eligible to work in the UK
Timeline
Hospitality Front Desk Staff/ Night Duty Manager
Shez Recruitment Agency
2024.07 - 2026.03
UNIVERSITY OF EAST LONDON (UEL)
2024.05 - 2026.01
Gandhi Institute of Technology and Management(GITAM)
2019.01 - 2023.01