Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
Generic

ROHIA GAI

Summary

Motivated customer service team member, eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements.


Thorough customer service professional with multitasking and time management abilities to handle the demands of a busy contact centre environment. Confident in independently resolving customer problems.


Proactive service professional with substantial call centre experience. Built customer rapport through friendly, attentive interactions and handled queries knowledgeably and promptly to meet performance targets.


A hardworking and proactive individual dedicated to providing exceptional learning experiences for students. Experienced in performing class administrative activities accurately and preparing engaging learning materials and lesson plans. Friendly and open communicator with excellent time management skills.


Student-focused teaching team member skilled in assisting instructors and students with diverse needs. Offers attention to detail and excellent multitasking abilities.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

Customer support officer

Citizen Advice Bureau
Kidderminster, Worcestershire
03.2024 - Current
  • Followed up customer queries to check provided solutions met expectations.
  • Collaborated closely with sales department to identify, support and maximise expansion opportunities.
  • Improved customer satisfaction ratings through responsive query resolution.
  • Reduced customer wait times by adhering to call target timeframes.

Teaching assistant and support

PET-XI Training LTD
Coventry
04.2023 - Current
  • Maintained child safety, security and good behaviour during classroom and outdoor activities.
  • Offered students personalised support during in-class activities and projects.
  • Prepared necessary equipment and technology ahead of class.
  • Encouraged students to work together to complete projects and solve problems.

Self-employed

My own cleaner company
Birmingham, West Midlands
04.2018 - 04.2022
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Education

Global Business Management - Business

University of Suffolk GBS Birmingham Branch
UK
10.2020 - 07.2024

Teaching assistant and support training - Education

PET-XI Training
UK
04.2022 - 04.2023

Skills

  • COMMUNICATION SKILLS :
  • LISTENING, WRITING, SPEAKING
  • PROBLEM-SOLVING SKILLS: LISTENING TO OTHERS AND EVALUTE AND CONSIDERING THEIR OPINIONS,EMOTIONS, ETC
  • LANGUAGES
  • I SPEAK AND WRITE ITALIAN AND FRENCH AT ADVANCE LEVEL
  • Flexible
  • Customer Service
  • Multitasking
  • Data Entry

Languages

French
Proficient (C2)
Italian
Fluent

Affiliations

  • Cooking,Reading and Socialising

References

References available upon request.

Timeline

Customer support officer

Citizen Advice Bureau
03.2024 - Current

Teaching assistant and support

PET-XI Training LTD
04.2023 - Current

Teaching assistant and support training - Education

PET-XI Training
04.2022 - 04.2023

Global Business Management - Business

University of Suffolk GBS Birmingham Branch
10.2020 - 07.2024

Self-employed

My own cleaner company
04.2018 - 04.2022
ROHIA GAI