Rohan Thompson

Director – Head of Product Delivery & Transformation

04/2025 – Present

Own and deliver the technology and product strategy for a global digital learning platform, supporting enterprise clients and generating ~£90m annual revenue.

Lead a multi-disciplinary global organisation (45+ FTE) across product, engineering, and delivery, driving platform scalability, performance, and continuous improvement.

Key Achievements & Responsibilities:

• Defined and executed technology platform strategy, aligning product, architecture, and delivery roadmaps with wider business objectives.
• Led multiple cross-functional product and engineering teams, embedding a scalable operating model across a 150-person function.
• Owned a £6.5m technology portfolio, including budgeting, forecasting, cost optimisation, and investment prioritisation.
• Delivered end-to-end platform lifecycle ownership across discovery, architecture alignment, development, deployment, and live service support.
• Established an Operational Excellence function, embedding CI/CD, automated testing, and DevOps practices across the platform ecosystem.

• +75% increase in deployment frequency
• -60% reduction in production defects
• £225k annual cost savings via automation

• Improved platform efficiency and time-to-market through value stream optimisation, reducing lead time by ~25%.
• Partnered with senior stakeholders (including Partner level) to align technology delivery with strategic business outcomes.
• Led third-party and internal teams to deliver consistent, high-quality platform performance at scale.

Led delivery of complex, enterprise-scale technology programmes, managing cross-functional teams and ensuring alignment between business priorities and platform delivery.

Key Achievements & Responsibilities:

• Directed a team of 20 across engineering and delivery, overseeing end-to-end delivery of software and platform capabilities.
• Owned programme governance, delivery performance, and risk management across a portfolio of initiatives.
• Implemented and scaled Agile delivery frameworks (SAFe, Scrum) across multiple teams and value streams.
• Managed third-party vendors and suppliers, ensuring delivery commitments, service quality, and contractual adherence.
• Drove continuous improvement of the software and platform delivery lifecycle, improving efficiency and delivery predictability.
• Ensured robust information security and compliance practices, supporting delivery within regulated environments.

Partnered with senior stakeholders to translate business needs into scalable technology solutions

Accountable for the delivery of critical technology services and platforms to a UK financial regulator within a highly regulated environment.

Key Achievements & Responsibilities:

• Managed multiple service towers and platform services, with P&L responsibility exceeding £6m annually.
• Ensured delivery of business-critical systems and infrastructure, meeting strict SLAs and regulatory requirements.
• Led risk management, governance, and service performance reporting across the technology estate.
• Acted as escalation point for major incidents and operational risks, ensuring rapid resolution and service continuity.
• Built strong relationships with senior client stakeholders, aligning service delivery with business priorities.
• Managed third-party teams and internal resources to deliver consistent operational performance.

Major Incident Manager

09/2014 – 03/2016

Managed high-severity incidents across enterprise technology platforms, ensuring rapid recovery of critical services.

Key Achievements:

• Led resolution of high-impact incidents in a regulated financial environment, coordinating multiple stakeholders and vendors.
• Recognised with a “Gold Star” award for handling a major real-world business continuity event.