Dedicated professional with expertise in customer service excellence and effective communication, adept at handling customer complaints and challenges calmly and efficiently. Demonstrates strong multitasking abilities in fast-paced environments, ensuring accuracy in orders and maintaining cleanliness. Possesses basic knowledge of coffee preparation and espresso machine operation, complemented by skills in team collaboration and training. Flexible and quick to adjust to new tasks, roles, or changes in routine, with a commitment to continuous improvement and career advancement within the hospitality industry.