Summary
Overview
Work History
Education
Skills
Certifications And Accreditations
Timeline
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Rohan Mugeri

Londonderry

Summary

Versatile and results-driven professional with a proven track record at Chilli's Indian Restaurant, excelling in workload management. Demonstrated ability to enhance operational efficiency, achieving significant improvements in customer satisfaction and project turnaround times. Skilled in team leadership and adept at leveraging technical and interpersonal skills to exceed employer expectations.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Chilli's Indian Restaurant
Londonderry
01.2025 - Current
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed marketing strategies to attract new customers.
  • Trained new employees to perform duties.
  • Analyzed customer feedback to identify trends and areas for improvement.

Customer Care Representative

HCL Tech
Belfast
05.2023 - 11.2024
  • Company Overview: Client: Post Office UK, Belfast, UK.
  • Delivered high-quality customer service, addressing inquiries, and resolving issues to maintain customer satisfaction and loyalty.
  • Managed 35-40 calls daily, primarily assisting elderly customers with banking queries, requiring patience, attentive listening, and clear communication.
  • Implemented customer communication strategies, contributing to a reduction in complaint rates, and improvement in customer retention.
  • Collaborated with team members to enhance operational processes, boosting productivity, and service efficiency.
  • Achievements: Developed a comprehensive FAQ resource, reducing average handling time, and maintaining one of the lowest complaint rates among team members.

Retail Team Member

Centra
Belfast
09.2022 - 05.2023
  • Provided exceptional customer service to over 650 clients, ensuring high satisfaction, and fostering customer loyalty.
  • Developed a customer communication training program that significantly reduced complaints and improved retention.
  • Encouraged teamwork among supervisors and team members, leading to increased productivity.
  • Optimized order processing workflows, improving processing times, and order fulfillment rates.

Assistant Civil Engineer (Intern)

A & H Construction Consultancy
Hubli
03.2021 - 07.2021
  • Led cross-functional collaboration to streamline design review processes, resulting in shortened project timelines.
  • Conducted structural analysis using STAAD Pro, enhancing design efficiency.
  • Oversaw site inspections to ensure flawless design execution, and minimize rework instances.
  • Resolved site visit disputes, improving team productivity through effective communication, and conflict resolution.
  • Improved project documentation procedures, decreasing report generation turnaround time.

Education

Master of Science - Construction Project Management

Queen's University Belfast,
12.2023

BEng - Civil Engineer

KLE Technological University,
06.2021

Skills

  • AutoCAD
  • SAP 2000
  • Primavera P6
  • SPSS
  • Decision Explorer
  • Civil 3D
  • Revit
  • Microsoft Excel
  • Microsoft Project
  • Microsoft Teams
  • Workload management
  • Team leadership
  • Conflict resolution
  • Customer service

Certifications And Accreditations

  • Degree Plus in Master Leadership Skills Certified
  • RICS, CIOB, and CEng accredited
  • ICE Student Member - 93728312

Timeline

Assistant Manager

Chilli's Indian Restaurant
01.2025 - Current

Customer Care Representative

HCL Tech
05.2023 - 11.2024

Retail Team Member

Centra
09.2022 - 05.2023

Assistant Civil Engineer (Intern)

A & H Construction Consultancy
03.2021 - 07.2021

Master of Science - Construction Project Management

Queen's University Belfast,

BEng - Civil Engineer

KLE Technological University,

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