ROHAN MAHIDA
Birmingham, Midland
Summary
IT professional with background in desktop support, with focus on customer satisfaction. Skilled in troubleshooting and resolving technical issues, deploying software and updates, and maintaining and configuring hardware and software.
Overview
15
15
years of professional experience
Work History
Backstage Support Assistant
NEC
Birmingham
06.2022 - Current
Desktop Support Technician
T.M. Systems Pvt. Ltd
Ahmedabad, India
01.2019 - 04.2022
- Handle daily technical support activities on desktop support.
- Troubleshoot hardware and software issues to resolve bugs.
- Fix problems with network servers.
- Used ticket systems to answer queries and resolve desktop issues
- Assisted in creating technical manuals to provide step-by-step instructions to clients and internal support as well.
- Communicated with clients to verify roots and causes of computer problems.
- Connected to computer of client using remote link to install programs.
- Monitored performance and speed of desktop to establish strong infrastructure.
- Interact with staff on desktop problems and their resolution.
- Skill of network connectivity and troubleshooting.
- Maintain Microsoft licenses like VLSC licenses, OEM licenses for organization.
- Providing windows server and desktop environment support.
- Setup and maintain adobe creative cloud license environment and troubleshooting as administrative task.
- Manage Office 365 licenses and office products.
- Setup active directory and group policy environment on windows server operating system.
- Manage network services like DHCP, DNS, TCP/IP, UDP.
- Install and troubleshooting e-mail applications.
- Support and install virtual platforms.
- Installed malware to protect software from virus.
- Conferred with vendors to evaluate new technology.
- Connected to computer of client using remote link to install programmes.
- Tested alternative pathways to address complicated issues.
- Customised desktop applications to meet user needs.
- Gathered customer feedback to find ways of improvement.
- Responded to client support requests to download and personalise applications.
- Managed servers and data to perform optimal levels.
- Called clients to follow up functionality of systems.
- Provided computer training to instruct staff regarding operations.
- Upgraded operating systems and computer software to perform compatibility with programmes.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Advised client to navigate software systems to streamline process.
- Submitted job reports to inform management regarding status and developments.
- Repair hardware throughout the organization.
Computer Hardware Technician
T.M. Systems Pvt. Ltd
01.2015 - 10.2017
- Installing computers and other devices across company networks.
- Testing connections and operating systems on individual devices to ensure that computers function well independently and as part of a larger network.
- Uninstalling outdated programs on computers, and replacing them with fully-protected programs that offer similar or improved functionality.
- Updating computer software programs as updates become available.
- Researching potential hardware and software updates to advocate that any new programs be added to company devices once those updates are released.
- Troubleshooting devices to identify and solve any issues with hardware or software performance.
- Identifying and eliminating computer viruses or other threats and implementing measures to protect devices against any future data breaches.
- Communicating with clients and fellow PC technicians as well as any other IT support staff who might help in completing shared tasks.
BPO Executive
T.M. System Pvt. Ltd
11.2008 - 12.2014
- Managed financial and Mortgage loan records in company's own build software
- Kept accurate company records, upholding compliance with regulations and company policies
- Ownership to complete all task and records given time frame
- Given a training a new join employees.
Education
CompTia A+ 220-1101-1102, N+, CCNA, Cybersecurity certification SYO-601 -
IT Career Switch
London 06.2023 -
Microsoft Certified Professional (MCITP Windows Server 2008R2 - undefined
Computer Hardware Technology - undefined
Gujarat Vidhyapith
2007
Bachelor of Commerce - Commerce
Gujarat University
03.2005
Skills
- MS Office Suite
- Mail handling
- Customer service understanding
- Technical Support
- IT technical skill
- Server Management
- Remote Desktop
- Network management
- Software Issues
- Technical support expertise
- Network Printers, Computer & devices
Languages
English
Fluent
Hindi
Fluent
Gujarati
Native
Timeline
CompTia A+ 220-1101-1102, N+, CCNA, Cybersecurity certification SYO-601 -
IT Career Switch
06.2023 -
Backstage Support Assistant
NEC
06.2022 - Current
Desktop Support Technician
T.M. Systems Pvt. Ltd
01.2019 - 04.2022
Computer Hardware Technician
T.M. Systems Pvt. Ltd
01.2015 - 10.2017
BPO Executive
T.M. System Pvt. Ltd
11.2008 - 12.2014
Microsoft Certified Professional (MCITP Windows Server 2008R2 - undefined
Computer Hardware Technology - undefined
Gujarat Vidhyapith
Bachelor of Commerce - Commerce
Gujarat University
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