Rohan Harshadbhai Leuva
Desborough
Summary
Dynamic and results-oriented Assistant Manager with a strong background in fast-food and cable industries, seeking to leverage expertise in operations management, KPI tracking, inventory control, and customer service within a progressive organization. Possess exceptional communication skills, an MSc in International Business, and a BSc in Chemistry, complemented by a PSW visa and full UK driving license.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Domino’s Pizza (Racz Group)
12.2024 - Current
- Supervised day-to-day operations, ensuring smooth functioning of the store and adherence to company standards
- Oversaw a team of 10+ employees, ensuring productivity and high-quality customer service
- Managed inventory efficiently, reducing waste and maintaining stock levels for peak operational periods
- Analyzed Key Performance Indicators (KPIs) to optimize operational performance and identify areas for improvement
- Conducted staff training sessions to enhance skills and ensure compliance with company policies and safety standards
- Handled customer escalations and resolved complaints promptly to maintain a high level of satisfaction
- Collaborated with senior management to implement new strategies aimed at boosting sales and profitability
Shift Manager
Domino’s Pizza
Desborough
02.2024 - 04.2024
- Led and supervised a team of 5 employees in delivering exceptional customer service and maintaining operational efficiency
- Implemented inventory management strategies, resulting in a 10-30% reduction in waste and improved cost control
- Monitored and achieved Key Performance Indicators (KPIs) for operational efficiency, customer satisfaction, and team performance
- Ensured compliance with health and safety regulations, contributing to a safe working environment
- Conducted staff training sessions to enhance performance and productivity
- Handled customer inquiries and resolved issues promptly to ensure satisfaction
Manager
Jodhal Industries
, India
07.2019 - 08.2022
- Managed stock counting and ensured accurate inventory control
- Conducted regular follow-ups with customers, ensuring timely delivery and service
- Negotiated deals and handled customer calls, enhancing business relationships and closing contracts
- Monitored daily operations and ensured smooth coordination between departments
- Utilized KPI metrics to track inventory accuracy and customer order fulfillment
Education
Master of Science (MSc) - International Business
University of Lincoln
01.2023
Bachelor of Science (BSc) - Chemistry
Gujarat University
01.2020
Skills
- Leadership
- Team Management
- Communication
- Interpersonal Skills
- KPI Tracking
- Performance Optimization
- Inventory Management
- Cost Control
- Health and Safety Regulations
- Compliance Standards
- Problem-Solving
- Decision-Making
- Microsoft Office Suite
- POS Systems
Certification
Full UK Driving License
References
Mr. Jayantkumar Parmar, Nursing and Midwifery Council, London, +44 7886 422485, jayantg64nsg@gmail.com, Flat 1, Sussex Court, Emerald Quay, Shoreham By Sea, West Sussex, BN43 5EW
Visastatus
PSW Visa, valid for two years, 02/13/26
Timeline
Assistant Manager
Domino’s Pizza (Racz Group)
12.2024 - Current
Shift Manager
Domino’s Pizza
02.2024 - 04.2024
Manager
Jodhal Industries
07.2019 - 08.2022
Master of Science (MSc) - International Business
University of Lincoln
Bachelor of Science (BSc) - Chemistry
Gujarat University