IT Support
Redwood Technologies Ltd
- Successfully assisted in installation and configuration of software and hardware for end users, enhancing user experience and productivity.
- Worked closely with IT team on system upgrades and software rollouts, contributing to smooth transition and implementation of new technologies.
- Provided effective remote troubleshooting support, diagnosing and resolving technical issues efficiently to minimize downtime for employees.
- Supported setup and management of servers, including cable organization, ensuring optimal performance and reliability of IT infrastructure.
- Actively enhanced my understanding of IT principles and security best practices, equipping myself with skills necessary to contribute to system integrity and user support.
