Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Rebekah Ekpo

Summary

A motivated and driven supervisor with 2 years of management experience in a busy city centre restaurant, specialising in shift leadership and exceptional customer service with high NPS scores. Passionate about fostering a positive work environment and driving business growth, helping my previous branch achieve the best net profit within the region for Q1, with a strong understanding of financial reporting. Strong communicator skilled at leading diverse teams and promptly resolving issues to enhance customer satisfaction and overall efficiency.

Overview

7
7
years of professional experience

Work history

Supervisor

Nando's
Bristol
09.2023 - Current
  • Managing daily shifts by delegating tasks to a large and diverse team, being responsible for high customer NPS scores whilst surpassing the company target of 75% of orders being prepared within 10 minutes
  • Helping to cultivate a positive work environment by recognising staff achievements and organising morale-building staff events to help eNPS
  • Collaborating with senior management to fulfil weekly financial goals, leading my branch to achieve the greatest net profit in the region for the financial year to date

Nandoca

Nando's
Bristol
09.2021 - 09.2023
  • Provided consistent high-quality customer service in a fast-paced restaurant
  • Assisted with the onboarding of new Nandoca's, training them to the company's high standards
  • Coordinated with front and back of house staff to sustain fast prep times during peak hours

Crew Trainer

McDonald's
Bristol
06.2018 - 09.2021
  • Prepared orders quickly in a high-volume restaurant, resulting in shorter waiting times for customers
  • Enhanced branch reputation with friendly and attentive customer service
  • Trained new staff and delivered feedback to management about their progress

Education

GCSEs -

Townley Grammar School
London

Skills

  • Inventory management
  • Conflict resolution
  • Analytical thinking in high-pressure environments
  • Clear communication
  • Food hygiene and allergen knowledge

Accomplishments

Directed a 3-month project in summer 2024 to help combat stock wastage that led my restaurant to win "Best Stock Variance" at the end of year regional event with a weekly average of

Affiliations

  • Yoga, Hiking, Dance, Art

Timeline

Supervisor

Nando's
09.2023 - Current

Nandoca

Nando's
09.2021 - 09.2023

Crew Trainer

McDonald's
06.2018 - 09.2021

GCSEs -

Townley Grammar School

Similar Profiles

Create profile
Rebekah Ekpo