Rogerio Custodio

Euronext Corporate Actions processor GC

February 2010 – October 2010

Setup and update events (mandatory, mandatory with options)

Process instructions and deposits

Event reconciliations

Event Payments

Break resolutions

Answer queries

E2E Milan team Corporate Actions processor GC and LC

October 2010 – Current date

Setup and update events (mandatory, mandatory with options, voluntary)

Process instructions and deposits

Event reconciliations

Event Payments

Break resolutions

Answer queries

Train newcomers

Validation of setups and updates

• Financial and Strategic Control and Planning
• Developing Budgets
• Coordinate daily Front of the House and Back of the House restaurant operations
• Monitoring, Evaluating, and Auditing food, beverage, and service offerings
• Stock Management
• Plan and coordinate menus
• Recruiting, Selecting, Training, Assigning,
• Scheduling, Coaching, Counselling, and Disciplining management staff; Communicating job expectations; Planning, Monitoring, Appraising, and
• Reviewing Staff
• Develop and Implement Marketing, Advertising, public and community relations programs
• Function and Event Management
• Ensure an outstanding dining experience by regulating presentation, taste, service and atmosphere for all guests; Develop ways to cultivate a regular customer pool
• Lead the restaurant to achieve new and greater goals in order to stand above the competition within the industry

• Opening/Closing Procedures for the restaurant/bar
• Running the Pass
• Stock Management
• Managing Staff during a service
• Gaming Room Coordination
• Prepare Reports at the end of the shift/week, including staff control, food control and sales
• Respond to customer queries and complaints
• Meet and greet customers, organise table reservations and offer advice about menu and wine choices
• HOTEL/RESTAURANTGENERAL

• Opening/Closing Procedures for the restaurant/bar
• Stock Management
• Managing Staff during a service
• Gaming Room Coordination
• Prepare Reports at the end of the shift/week, including staff control, food control and sales
• Respond to customer queries and complaints
• Meet and greet customers, organise table reservations and offer advice about menu and wine choices

• Opening/Closing Procedures for the restaurant/bar
• Running the Pass
• Stock Management
• Managing Staff during a service
• Meet and greet customers, organise table reservations and offer advice about menu and wine choices
• Prepare Reports at the end of the shift/week, including staff control, food control and sales

• Monitor and report on accounting discrepancies
• Analyze financial trends
• Perform month-end and year-end close processes
• Gather and monitor financial data
• Forecast costs and revenues