Roger Perfect
Bristol,UK
Summary
Accomplished professional with expertise in governance and risk frameworks, including ORCM, iCARE, and RCSA. Demonstrates proficiency in programme and change governance, conduct risk, and consumer duty. Skilled in managing third-party and outsourcer risk, CEIA, and operational resilience. Adept at risk reporting and MI, issue and risk events management, supplier oversight, and senior stakeholder engagement. Committed to enhancing organisational resilience through strategic oversight and effective risk management practices.
Overview
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1
Certification
Work history
Governance & Assurance Manager – ORCM Support (IWR & Health)
Aviva
- ORCM Framework Lead, supporting consistent application across IWR & Health.
- Designed and delivered ORCM and iCARE training; operated ORCM helpdesk providing expert guidance and challenge.
- Supported RCSAs, material issues and risk events; led thematic reviews and trend analysis.
- Coordinated network of embedded ORCM “Gurus” and led rollout of new ORCM requirements.
- Delivered thematic reviews to identify recurring control failures and testing gaps. Led iCARE control quality assurance, validating new controls and improving ownership and evidence requirements.
Governance & Assurance Manager – Health Modernisation Business Partner
Unum
- Governance lead for major IT Modernisation programme; established governance structures, ToRs and delegated authorities.
- Led assurance over programme risks, issues and controls; owned CARDI quality across Value Streams.
- Produced executive MI including heatmaps, inherent vs residual views, trends and KPIs.
- Assessed control impacts through Control Environment Impact Assessments (CEIA). Identified where controls required redesign, enhancement or additional testing due to change.
- Key achievements: improved CARDI quality across all streams; Q1 audit with no areas for improvement; recognised for resetting programme risk culture.
Governance & Assurance Manager – Conduct Reporting & Outsourcer Support
Unum
- Led end to end control testing across multiple outsourced suppliers (including DMS and Diligenta). Defined key controls, testing criteria and evidence standards across suppliers.
- Challenged inadequate testing and weak evidence, driving sustained improvements.
- Ensured outsourced control testing aligned to audit and regulatory expectations.
- Built Aviva’s first Emerging Risk Landscape for ECM, recognised as best practice across UKLH.
- Supported operational resilience reviews, RIDPs and delivered a DMAIC initiative improving iCARE data quality.
- Trusted escalation point for complex supplier and conduct issues.
- Designed and implemented end-to-end Conduct Risk Reporting across seven pillars.
Skills
- Governance & Risk Frameworks (ORCM, iCARE, RCSA)
- Programme & Change Governance
- Conduct Risk & Consumer Duty
- Third-Party & Outsourcer Risk
- CEIA
- Risk Reporting & MI
- Issue & Risk Events
- Control Testing & Assurance
- Supplier Oversight
- Senior Stakeholder Engagement
Certification
- International Certificate in Risk Management (IRM) – Distinction
- FPC1
- GR1
- NVQ Level 2 – Team Leading
Timeline
Governance & Assurance Manager – ORCM Support (IWR & Health)
Aviva
Governance & Assurance Manager – Health Modernisation Business Partner
Unum
Governance & Assurance Manager – Conduct Reporting & Outsourcer Support
Unum