Roger Mitton
London,UK
Summary
Senior infrastructure engineer with 16 years in enterprise IT infrastructure and cloud services. Skilled in on-premise support, Azure Cloud, Microsoft 365, Azure AD, Citrix, VMware, and Windows Server, emphasizing high availability. Track record of achievements in banking, financial services, and education sectors. Dedicated to delivering secure and reliable enterprise platform operations.
Versatile problem-solver with a keen interest in technology and dedication to user support. Skilled in diagnosing technical problems and ensuring high-quality customer service. Ready to deliver meaningful contributions in an IT support specialist position.
Overview
19
19
years of professional experience
1
1
Certification
Work history
IT Support Engineer
Europe Arab Bank
London, Mayfair, London
2024.01 - 2026.01
- Utilise Microsoft 365, Azure AD, SharePoint, Teams, and Active Directory to streamline operations, improve system efficiency, and facilitate effective communication pathways.
- Managed Citrix environments with advanced tools such as virtual desktop infrastructure (VDI) and monitoring systems to ensure uninterrupted user access and maximise productivity.
- Implemented biometric verification and security tokens within multifactor authentication systems to improve overall user access security.
- Achieved heightened user satisfaction with Citrix applications through effective support initiatives. Minimised application downtime by streamlining troubleshooting processes and resolving user queries promptly. Enhanced operational functionality by successfully coordinating device configuration and deployment across London and Paris.
- Delivered significant operational improvements through optimised infrastructure project management processes. Facilitated robust deployment infrastructure via expert engineering of physical servers and workstations. Achieved compliance with industry standards by implementing rigorous monitoring of application installations.
- Utilised advanced diagnostic tools to identify software issues and implement effective troubleshooting solutions.
- Conducted thorough analyses of recurring IT issues using advanced diagnostic methodologies, facilitating effective and lasting solutions across systems.
- Utilised diagnostic tools and methodologies to troubleshoot and effectively resolve technical issues across various hardware and software systems.
- Evaluated various tech equipment options by examining specifications and pricing to support strategic procurement decisions.
- Utilised advanced diagnostic tools to analyse recurring problems and formulate comprehensive troubleshooting strategies.
- Coordinated emergency response initiatives through established protocols and communication channels, facilitating uninterrupted business operations during periods of disruption.
- Conducted systematic backups and employed restoration processes, leveraging advanced software to ensure comprehensive data integrity and security.
- Analysed and diagnosed complex technical issues within IT infrastructure using industry-standard tools and methodologies to ensure operational continuity.
- Utilised industry-standard practices to install and configure motherboards, CPUs, and RAM, ensuring peak system performance.
- Implemented secure protocols for configuring user accounts and passwords, utilising advanced security measures to safeguard network and system access.
- Configured advanced encryption technologies alongside robust firewall systems to fortify security measures and protect user data from potential cyber threats.
- Conducted regular assessments and updates of network infrastructure, utilising advanced diagnostic tools to elevate performance across all operational areas.
- Utilised diagnostic software and communication platforms to systematically address and resolve client queries, ensuring swift and effective outcomes.
- Conducted thorough upgrades on hardware and software systems across network servers, applying cutting-edge technologies and tools to improve operational performance and security measures.
- Executed configuration and optimisation of diverse wireless LAN controllers and access points, focusing on enhancing signal strength, coverage, and overall network performance.
- Utilised technical expertise in troubleshooting and resolving client queries, employing advanced support tools to enhance service effectiveness.
- Developed expertise in Windows 10 and 11 hardening along with application upgrades to strengthen system security and functionality.
Systems Engineer
NSSL Global
Redhill, Surrey
2023.05 - 2023.08
- Oversaw support of Windows environments. Led implementation of various hypervisors and virtual infrastructure components. Leveraged VMware and Linux technologies to optimise virtual machine management and scalability. Managed user onboarding and offboarding activities effectively.
- Oversaw applications support across on-site and remote environments. Facilitated resolution of technical issues, enhancing user satisfaction. Coordinated support efforts to ensure seamless application functionality for diverse teams.
- Managed comprehensive endpoint patching to ensure optimal security across all devices and mitigate vulnerabilities.
Senior IT Technical Support Analyst
Work Argyll
London
2021.10 - 2023.04
- Facilitated coverage of 38 sites across London to improve service delivery and client satisfaction.
- Facilitate client onboarding to IT infrastructure with unified communications systems to streamline communication processes.
- Employed in-depth knowledge of Microsoft 365 and Azure AD to enhance user experience by resolving issues effectively.
- Facilitate seamless communication through 100+ meeting room video conferencing systems to enhance user experience and collaboration.
- Enhance communication efficiency among teams by establishing new network infrastructure or augmenting existing intranet systems.
3rd Line Infrastructure Engineer
National Audit Office
London
2021.01 - 2021.04
- Oversaw infrastructure monitoring and SCCM support initiatives. Managed on-premises infrastructure alongside Azure cloud administration. Facilitated effective MS Teams support and remote user assistance. Directed troubleshooting processes for infrastructure and application issues. Executed daily monitoring and maintenance procedures for infrastructure stability.
Systems Engineer
NYK Europe
Canary Wharf , London
2018.01 - 2020.02
- Administered advanced maritime IT infrastructure and robust VSAT communications systems, supporting seamless connectivity and maintaining operational efficiency for European fleet of 12 LNG tankers.
- Selected and implemented robust configurations for high-performance servers and workstations, considering technological requirements unique to each vessel.
- Achieved substantial operational efficiency by integrating Windows servers with domains through effective management of MS Server 2016 and 2019. Delivered high-performing server infrastructures that maximised system capacity and reliability. Realised notable improvements in system performance and user satisfaction through streamlined server configurations.
- Enhanced user satisfaction by effectively managing printer setups and resource-sharing strategies. Improved inter-team collaboration by spearheading initiatives for better access to printers and shared resources. Increased operational effectiveness through oversight of user interactions with printers and shared assets.
- Executed setups of Dell PowerVault backup servers using industry-standard protocols, guaranteeing comprehensive data integrity and protection.
- Executed data migration processes to new domain, employing advanced data management tools to enhance operational efficiency and maintain data integrity.
- Implemented key applications, including system updates and user interface tools, ensuring optimal functionality and accessibility for all users.
- Realised operational connectivity improvements through effective management of bassnet server design and implementation. Secured consistent reliability by integrating advanced networking protocols and tools. Delivered £72,000 in cost savings through successful leadership of in-house server construction projects.
- Provided comprehensive troubleshooting support, utilising diagnostic tools and industry knowledge to resolve issues swiftly on tankers.
- Applied advanced analytical methodologies to investigate root causes of major incidents, focusing on strengthening safety measures and improving system reliability.
- Performed comprehensive evaluations of emerging technology trends, utilising analytical tools to optimise operational workflows and bolster organisational success.
- Executed strategies during critical incidents, utilising collaborative problem-solving to safeguard business continuity.
Senior IT Support Engineer
Greenwich Community College
London
2007.01 - 2016.01
- Provide comprehensive support for 4000 students and 600 staff across 14 sites to enhance educational experiences and operational efficiency.
- Designed disaster recovery plan to minimise business disruption and safeguard critical functions.
- Performed thorough audits and assessments to mitigate potential IT risks and enhance organisational security.
- Streamlined software installation process to enhance operational efficiency and collaboration among departments.
- Conducted team meetings to ensure effective communication and seamless project coordination.
- Conduct training sessions for staff to empower effective utilisation of IT systems.
Education
MSc - Telematics, Telecommunications & Informatics
Middlesex University
London 09.1997
BEng (Hons) - Engineering Systems & Design
London South Bank University
London 07.1996
Skills
- Cloud infrastructure design Identity verification methods Control access frameworks
- Pipeline orchestration
- Access control
- Governance over identities
- User access control
- Privacy management
- Network security deployment
- Technical support services
- Streamlining complexity tools
- Infrastructure development strategy
- IT network solutions
- Service delivery management
- Regulatory compliance
- Authorization systems
Accomplishments
- Delivered enterprise infrastructure support across Microsoft 365, Azure AD, VMware and Citrix environments.
Certification
Certifications
• Microsoft Certified Professional
• IBM Cybersecurity Roles & OS Security – Coursera
• IBM Introduction to Cybersecurity Tools & Attacks – Coursera
• Linux Network & System Administration – City, University of London
• Cisco Networking Academy – City & Islington College
• IT Support Level 3 (City & Guilds) – City & Islington College
Timeline
IT Support Engineer
Europe Arab Bank
2024.01 - 2026.01
Systems Engineer
NSSL Global
2023.05 - 2023.08
Senior IT Technical Support Analyst
Work Argyll
2021.10 - 2023.04
3rd Line Infrastructure Engineer
National Audit Office
2021.01 - 2021.04
Systems Engineer
NYK Europe
2018.01 - 2020.02
Senior IT Support Engineer
Greenwich Community College
2007.01 - 2016.01
MSc - Telematics, Telecommunications & Informatics
Middlesex University
BEng (Hons) - Engineering Systems & Design
London South Bank University