Roger Bowering
Stroud,United Kingdom
Summary
Dedicated professional with expertise in Microsoft Office, customer support and training, and documentation management. Skilled in developing desktop database solutions using Claris Filemaker, demonstrating strong problem-solving abilities and resourcefulness. Excellent verbal and written communication skills enhance the ability to deliver comprehensive support and training. Committed to leveraging skills in document management to drive efficiency and accuracy in organisational processes.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Document and Customer Support Administrator
McLarens
Remote, Global
01.2013 - Current
- Managed multiple databases for easier access to client information.
- Supported customers during their buying journey, helped remove potential obstacles.
- Resolved technical issues with use of troubleshooting methods.
- Provided out-of-hours support when necessary, increased customer trust and loyalty.
Business Analyst
RAC
Bristol, North Somerset
10.2012 - 01.2013
- Replace existing Document Imaging software/hardware across business:
- Detailed analysis and documentation of Process Workflow across multiple business areas
- Detailed understanding and documentation of the Post Room/Scanning process including detailed analysis of volumes
- Detailed requirements documentation for Legal function
- Detailed requirements documentation for Complaints function
- All documents produced within 4 weeks and signed off by business areas
- MI Requirements document
- NFR Requirements document
- Stakeholder and SME management
- All work delivered very quickly but within controlled quality standards
- Working within lean environment
- Technical: Microsoft Visio, Acordee (Image and Workflow), KC Online (Image and Workflow)
Business Analyst
Capita Resourcing (Zurich / Friends Life)
Cheltenham, Gloucestershire
07.2011 - 10.2012
- MI Business Analysis (Delivery of MI via Business Objects)
- Deployment of Workflow Management System (Scanning & Indexing)
- Funds & Illustrations analysis (Costs, processes, Improvements)
- Detailed analysis and documentation of MI Requirements
- Developed MS Access Requirements Traceability application
- Documentation of Logical Data Model and Entity Relationship Diagram
- Intense Requirements capture across multiple business areas
- Ensured requirements were clearly communicated across the business functions
- MI Report definition and report synthesis
- MI and Data Flow Diagramming
- Managed additional work stream to define requirements for Scanning, Indexing and File Transfer operation
- Worked across three businesses
- Complex Stakeholder management
- Detailed requirements and traceability documentation
- Delivery of business requirements and User Stories
- Third Party management
- Stakeholder management
- Sign off of requirements from the business and third parties
- Detailed investigation into the cost of producing Funds, by interviewing across the business areas
- Delivery proposal for a new process for producing Generic Illustrations specific to schemes
- Produced weekly report detailing progress completed and activities scheduled
- Project managed two work streams, including maintaining the project plan
- Technical: Microsoft Access, Microsoft Visio, Microsoft Excel, Business Objects, Lean Production
Education
A-Levels - Geography, Maths English
Eltham College
Mottingham, LewishamCertificate in Requirements Engineering, Business -
BCS ISEB Module
Certificate in Direct Training, Certificate in Tra -
City & Guilds of London Institute
City of LondonSkills
- Microsoft Office
- Customer Support and Training
- Documentation
- Document Management
- Desktop database solutions
- Claris Filemaker
- Problem-solving
- Resourcefulness
- Verbal communication
- Written communication
Certification
- BCS ISEB Module, Certificate in Requirements Engineering
- Business Process Mapping Notation, Remedy Corporation AR System Performance Tuning & Troubleshooting
- AR System 4.x Advanced Topics, City & Guilds London Certificate in Direct Training
- Certificate in Training and Development, IPS Certificate in Purchasing and Supply
- Casewise, Corporate Modeller
Custom
Multiple Businesses as Business Analyst/Project Analyst/Database Manager
Affiliations
- Music writing/composition
- Web site development
- Social media marketing
- audio/video content creation
Timeline
Document and Customer Support Administrator
McLarens
01.2013 - Current
Business Analyst
RAC
10.2012 - 01.2013
Business Analyst
Capita Resourcing (Zurich / Friends Life)
07.2011 - 10.2012
A-Levels - Geography, Maths English
Eltham College
Certificate in Requirements Engineering, Business -
BCS ISEB Module
Certificate in Direct Training, Certificate in Tra -
City & Guilds of London Institute
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