Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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Roger  Atkinson

Roger Atkinson

Welwyn Garden City,United Kingdom

Summary

Offering strong skills in communication, problem-solving, and team leadership. Knowledgeable about customer service principles and fostering positive customer relationships. Ready to use and develop skills in conflict resolution, time management, and team collaboration in Customer Services/Sales Account Management role.

Overview

29
29
years of professional experience
3998
3998
years of post-secondary education

Work history

Customer Services Manager

Eurocoin GMBH
Welham Green, Hertfordshire
02.2013 - Current
  • Facilitated staff development with ongoing training initiatives.
  • Enhanced operating procedures for smoother workflow.
  • Demonstrated leadership skills in managing diverse teams.
  • Streamlined processes for improved team efficiency.
  • Fostered supportive environment through active team management.
  • Resolved complaints efficiently, fostering customer loyalty.
  • Oversaw daily operations, ensuring optimal performance.
  • Raised company reputation with high-quality customer care.
  • Delivered exceptional service by addressing customer queries promptly.
  • Conducted regular meetings for transparent communication.
  • Maintained positive relationships through effective communication.
  • Facilitated communication and collaboration across departments.
  • Recruited high-performing, reliable staff for improved team productivity.

Sales manager

Eurocoin Ltd
New Barnet, Barnet
02.1997 - 02.2013
  • Sculpted high-performing sales culture through regular motivation sessions and reward schemes.
  • Conducted detailed market analysis to identify new opportunities.
  • Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
  • Developed robust client relationships for improved business growth.
  • Streamlined sales processes to enhance team productivity.
  • Implemented training programmes, improving team performance levels.
  • Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
  • Managed key accounts, resulting in consistent revenue generation.
  • Analysed sales reports to identify trends and update strategies.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Managed team of 6 staff, driving performance with motivational strategies to exceed sales targets.

Education

GCSEs - English Language, Maths, Pyhsics, Geography

Christs College
London

NVQ Level 3 - Sales Management

Helms Training
London

Skills

  • Quality Control
  • Order processing
  • Microsoft Office Suite
  • Technical product knowledge
  • Staff training and development
  • Customer retention
  • Customer Service

Languages

English
Native

Affiliations

I enjoy travelling and hiking/walking.

Timeline

Customer Services Manager

Eurocoin GMBH
02.2013 - Current

Sales manager

Eurocoin Ltd
02.1997 - 02.2013

GCSEs - English Language, Maths, Pyhsics, Geography

Christs College

NVQ Level 3 - Sales Management

Helms Training
Roger Atkinson