Roger Atkinson
Welwyn Garden City,United Kingdom
Summary
Offering strong skills in communication, problem-solving, and team leadership. Knowledgeable about customer service principles and fostering positive customer relationships. Ready to use and develop skills in conflict resolution, time management, and team collaboration in Customer Services/Sales Account Management role.
Overview
29
29
years of professional experience
3998
3998
years of post-secondary education
Work history
Customer Services Manager
Eurocoin GMBH
Welham Green, Hertfordshire
02.2013 - Current
- Facilitated staff development with ongoing training initiatives.
- Enhanced operating procedures for smoother workflow.
- Demonstrated leadership skills in managing diverse teams.
- Streamlined processes for improved team efficiency.
- Fostered supportive environment through active team management.
- Resolved complaints efficiently, fostering customer loyalty.
- Oversaw daily operations, ensuring optimal performance.
- Raised company reputation with high-quality customer care.
- Delivered exceptional service by addressing customer queries promptly.
- Conducted regular meetings for transparent communication.
- Maintained positive relationships through effective communication.
- Facilitated communication and collaboration across departments.
- Recruited high-performing, reliable staff for improved team productivity.
Sales manager
Eurocoin Ltd
New Barnet, Barnet
02.1997 - 02.2013
- Sculpted high-performing sales culture through regular motivation sessions and reward schemes.
- Conducted detailed market analysis to identify new opportunities.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Developed robust client relationships for improved business growth.
- Streamlined sales processes to enhance team productivity.
- Implemented training programmes, improving team performance levels.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Managed key accounts, resulting in consistent revenue generation.
- Analysed sales reports to identify trends and update strategies.
- Optimised sales methods to best engage, acquire and retain customers.
- Supported front-line sales teams with well-coordinated administrative operations.
- Managed team of 6 staff, driving performance with motivational strategies to exceed sales targets.
Education
GCSEs - English Language, Maths, Pyhsics, Geography
Christs College
LondonNVQ Level 3 - Sales Management
Helms Training
LondonSkills
- Quality Control
- Order processing
- Microsoft Office Suite
- Technical product knowledge
- Staff training and development
- Customer retention
- Customer Service
Languages
English
Native
Affiliations
I enjoy travelling and hiking/walking.
Timeline
Customer Services Manager
Eurocoin GMBH
02.2013 - Current
Sales manager
Eurocoin Ltd
02.1997 - 02.2013
GCSEs - English Language, Maths, Pyhsics, Geography
Christs College
NVQ Level 3 - Sales Management
Helms Training
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