Part of the Associate Forum (2022- present)
Rodica Surdu
FC Associate, AMZL Logistics
Luton,Bedfordshire
Summary
Strong communicator focused on delivering outstanding customer care. Highly adaptable. A highly efficient Delivery Station is well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. Reliable and upbeat techniques and diligent attention. To seek and maintain a full-time position that offers professional challenges utilising interpersonal skills, excellent time management, and problem-solving skills. A hardworking and passionate job seeker with strong organisational skills is ready to help the team achieve company goals.
Overview
8
8
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Delivery Station Associate
Amazon
03.2020 - Current
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Contributed to risk mitigation efforts through careful analysis of potential threats to operations or profitability, recommending appropriate action plans when necessary.
- Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
- Lead training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Collaborated cross-functionally to develop new products, leading to an expanded product portfolio for the company.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Trained and mentored junior staff on customer service strategies and techniques.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Troubleshooting problem
- Use technologies like smart devices and scanners to sort, scan, and prepare orders, including build, wrap, and sort pallets.
Sortation Center Associate
Amazon
02.2017 - 01.2019
- Managed inventory levels effectively, reducing waste and optimising stock availability.
- Collaborated with team members to develop and implement strategies for improving overall centre performance.
- Resolved conflicts between customers or staff members diplomatically, fostering a harmonious workplace atmosphere.
- Proactively identified potential issues or bottlenecks in the workflow processand suggested solutions, which were successfully implemented.
- Conducted regular audits of procedures and policies to ensure compliance with company standards and regulations.
- Maintained a clean and organised workspace, contributing to a positive work environment for all staff members.
- Increased profitability and productivity by minimising downtime and streamlining quality control procedures.
- Receive and sort inventory, get customer orders ready for delivery
- Use technologies like computers, smartphones, manage apps and scan bar codes
Fulfillment Center Warehouse Associate
Amazon
09.2016 - 02.2017
- Supported continuous improvement initiatives within the facility by participating in process evaluations and implementing recommended changes when necessary.
- Provided excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in reducing product damage by properly handling and storing materials.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving or inventory control duties.
- Enhanced customer satisfaction is achieved through timely shipment of orders and proper packaging and labelling.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organised and hazard-free.
- Performed inventory control, such as counting, and stocking merchandise.
- Checked packages and merchandise for damage and notified vendors.
- Entered quantity received in the computer system.
- Receive and put away inventory, use scanners to read bar codes on boxes
- Ensure product meets quality requirements
Supervisor of Operations
Amazon
Luton, United Kindom
10.2022 - 01.2023
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Proactively identify potential problems before they escalate, addressing new hires swiftly and effectively to minimise the negative impact on daily operations.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Boosted employee morale by recognising outstanding work efforts and providing regular opportunities for professional development.
- Founding and relocating misplaced parcels to the right location.
Education
Bachelor of Arts - BA in Business Studies With Entrepreneurship
University of West London
London, United Kingdom 04.2001 -
Skills
Creative Thinking
Friendly and Teamwork
Performance Evaluations
Excellent Communication
Attention to Detail
New Hire Training
Time Management
Decision-Making
Complex Problem-Solving
Workplace Safety
Certification
Effective Communication
Interests
Ambassador (September 2021 - present) Successfully onboarded over 70 new joiners provide support to leadership motivate and monitor performance of new associate
Hobbies
Fitness, outdoor activities, and photography.
Timeline
Supervisor of Operations
Amazon
10.2022 - 01.2023
Effective Communication
09-2022
Training - Culture of Engagement
09-2022
Delivery Station Associate
Amazon
03.2020 - Current
Sortation Center Associate
Amazon
02.2017 - 01.2019
Fulfillment Center Warehouse Associate
Amazon
09.2016 - 02.2017
Bachelor of Arts - BA in Business Studies With Entrepreneurship
University of West London
04.2001 -