Summary
Overview
Work History
Education
Skills
Certification
Interests
Hobbies
Timeline
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Rodica Surdu

FC Associate, AMZL Logistics
Luton,Bedfordshire

Summary

Strong communicator focused on delivering outstanding customer care. Highly adaptable. A highly efficient Delivery Station is well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. Reliable and upbeat techniques and diligent attention. To seek and maintain a full-time position that offers professional challenges utilising interpersonal skills, excellent time management, and problem-solving skills. A hardworking and passionate job seeker with strong organisational skills is ready to help the team achieve company goals.

Overview

8
8
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Delivery Station Associate

Amazon
03.2020 - Current
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
  • Contributed to risk mitigation efforts through careful analysis of potential threats to operations or profitability, recommending appropriate action plans when necessary.
  • Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
  • Lead training sessions for new employees to ensure smooth integration into the company culture and workflow.
  • Collaborated cross-functionally to develop new products, leading to an expanded product portfolio for the company.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Troubleshooting problem
  • Use technologies like smart devices and scanners to sort, scan, and prepare orders, including build, wrap, and sort pallets.

Sortation Center Associate

Amazon
02.2017 - 01.2019
  • Managed inventory levels effectively, reducing waste and optimising stock availability.
  • Collaborated with team members to develop and implement strategies for improving overall centre performance.
  • Resolved conflicts between customers or staff members diplomatically, fostering a harmonious workplace atmosphere.
  • Proactively identified potential issues or bottlenecks in the workflow processand suggested solutions, which were successfully implemented.
  • Conducted regular audits of procedures and policies to ensure compliance with company standards and regulations.
  • Maintained a clean and organised workspace, contributing to a positive work environment for all staff members.
  • Increased profitability and productivity by minimising downtime and streamlining quality control procedures.
  • Receive and sort inventory, get customer orders ready for delivery
  • Use technologies like computers, smartphones, manage apps and scan bar codes

Fulfillment Center Warehouse Associate

Amazon
09.2016 - 02.2017


  • Supported continuous improvement initiatives within the facility by participating in process evaluations and implementing recommended changes when necessary.
  • Provided excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving or inventory control duties.
  • Enhanced customer satisfaction is achieved through timely shipment of orders and proper packaging and labelling.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organised and hazard-free.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Checked packages and merchandise for damage and notified vendors.
  • Entered quantity received in the computer system.
  • Receive and put away inventory, use scanners to read bar codes on boxes
  • Ensure product meets quality requirements

Supervisor of Operations

Amazon
Luton, United Kindom
10.2022 - 01.2023
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Proactively identify potential problems before they escalate, addressing new hires swiftly and effectively to minimise the negative impact on daily operations.
  • Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
  • Boosted employee morale by recognising outstanding work efforts and providing regular opportunities for professional development.
  • Founding and relocating misplaced parcels to the right location.

Education

Bachelor of Arts - BA in Business Studies With Entrepreneurship

University of West London
London, United Kingdom
04.2001 -

Skills

Creative Thinking

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Certification

Effective Communication

Interests

Part of the Associate Forum (2022- present)

Ambassador (September 2021 - present) Successfully onboarded over 70 new joiners provide support to leadership motivate and monitor performance of new associate

Hobbies

Fitness, outdoor activities, and photography.

Timeline

Supervisor of Operations

Amazon
10.2022 - 01.2023

Effective Communication

09-2022

Training - Culture of Engagement

09-2022

Delivery Station Associate

Amazon
03.2020 - Current

Sortation Center Associate

Amazon
02.2017 - 01.2019

Fulfillment Center Warehouse Associate

Amazon
09.2016 - 02.2017

Bachelor of Arts - BA in Business Studies With Entrepreneurship

University of West London
04.2001 -

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Rodica SurduFC Associate, AMZL Logistics