Rodrigo Jr Pilambato
Poole
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Health Care Assistant
Health And Social Care Services
Solent Business Park, Whiteley PO15 7AW
02.2023 - Current
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Supported patients'' physical therapy goals through guided exercises and range of motion activities.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
- Administered prescribed medications and monitored patient reactions to address contraindications.
CAREGIVER
Shirley Pagulayan Galasinao
Cagayan, Philippines
04.2020 - 05.2022
- Help clients take prescribed medication
- Assist clients with ambulation and mobility around the house or outside (doctor's appointment, walks, etc.)
- Assist clients with personal care and hygiene
- Plan and prepare meals
- Perform light housekeeping duties
- Report any unusual incidents
- Providing emotional support and encouragement to perform necessary tasks
- Monitoring and reporting changes in health, behavior, and needs.
BUTLER
St Regis Grand Macau
06.2016 - 03.2020
- Taking guest orders in suite food and beverage, deliver and serve accordingly
- Proactively respond to guest requests and queries promptly and professionally according to set standard
- Service the suites, including food and beverage service, restocking product, equipment, and supplies
- Attend to laundry, dry cleaning, ironing, mending, and shoe polishing as needed
- Greeting guests and acquainting them with the hotel's amenities
- Anticipating guests' needs and solving their problems
- Researching dining and entertainment recommendations and making reservations
- Providing directions and information about local points of interest ensuring rooms and common areas meet guest standards
- Escort guests from the front of the hotel to the suites and serve the guests as needed including hotel tour, suite tour, explanation of services, unpacking and packing luggage.
BARTENDER/WAITER
Venetian Macao Resort and Hotel
11.2010 - 10.2016
- Welcoming guests, making recommendations, and taking drink orders
- Planning drink menus and informing guests about new beverages and specials
- Selecting and mixing beverages, garnishing glasses, and serving beverages to customers
- Taking inventories and ordering supplies to ensure bar and tables are well-stocked
- Handling cash, credit, and debit card transactions ensuring charges are accurate and returning correct change to patrons, balancing the cash register.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
SERVICE ATTENDANT
St. Regis Grand Macau
10.2015 - 06.2016
- Performs opening and closing procedures established for the department
- Accurately records, pre-checks, and picks up all food and beverage orders
- Checks in with guests to ensure satisfaction with each food and beverage
- Responsible for cleaning and removing trays/trolleys from guest rooms and corridors
- Count all stocks and replenish for daily operation
- Respond to guest requests and queries promptly and professionally
- Serves guests their food and beverage in a courteous manner as per the standard sequence of service
- Maintain cleanliness of work areas, chinaware, glassware, etc
- Throughout the day
- Ensure communication between Kitchen, Order takers, and service team members.
WAITER
Makati Shangri-La Hotel
10.2004 - 11.2005
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g., about portions, ingredients, or potential food allergies)
- Prepare tables by setting up linens, silverware, and glasses
- Up-sell additional products when appropriate
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area.
CAREGIVER
Benjamina Garcia
Cagayan, Philippines
01.1997 - 01.2004
- Overseeing medication
- Preparing meals and housekeeping duties
- Providing constant companionship
- Assisting with personal care (bathing, grooming, dressing, and exercise).
- Assisted clients with activities of daily living, promoting independence and quality of life.
Education
Bachelor of Arts in Economics, Tertiary -
Cagayan State University
Cagayan Valley, PhilippinesSecondary -
Cagayan National High School
Tuguegarao City, PhilippinesPrimary -
Gen. T. de Leon Elementary School
Valenzuela City, PhilippinesCertification
- Caregiving NC II, 22130602024671, 08/2022-08/2027
- Caregiving Fast Track Training, MLE Kaigoshi Training and Development Services, Quezon City, Philippines, 06/06/22 - 06/10/22
- First Aid Training Course, St.Regis Grand Macau, 12/08/15
Trainings Eligibility Achievements
- Team Member Appreciation Awardee, For consistently delivering excellent customer service, Positive work attitude, good team player, Venetian Macau Resort and Hotel, 11/28/14
- Kung Fu Tea Training, Sheraton Hotel, Macau, 09/12/14
- Building Our Culture of Services (8 hours), SANDS China, 06/2014
- International Bartenders Association (IBA) Academy, Instituto de Formacao Turistica, Taipa, Macau, 09/2013 - 11/2013
- BOLS BARTENDING ACADEMY 2013, SKY 21 Bar & Lounge, Macau, 10/08/13
- THE 360 FOOD SAFETY PROTECTION PROGRAM, Venetian Macau Resort Hotel, 08/25/11
- Hotel and Restaurant Standard Operations, Performance Network Inc., Ortigas, Pasig City, Philippines, 10/04/04 - 10/08/04
Personal Information
- Place of Birth: Sampaloc, Manila
- Citizenship: Filipino
- Date of Birth: 12/05/78
- Gender: Male
- Marital Status: Married
- Religion: Iglesia ni Cristo
References
Stephen Penaflorida
Care Manager
Health and Social Care Services Ltd
stevejpenaflorida@gmail.com
+447826263467
Marvin Quiazon
Butler Supervisor
St.Regis Grand Hotel
akomarvinquiazon@gmail.com
Timeline
Health Care Assistant
Health And Social Care Services
02.2023 - Current
CAREGIVER
Shirley Pagulayan Galasinao
04.2020 - 05.2022
BUTLER
St Regis Grand Macau
06.2016 - 03.2020
SERVICE ATTENDANT
St. Regis Grand Macau
10.2015 - 06.2016
BARTENDER/WAITER
Venetian Macao Resort and Hotel
11.2010 - 10.2016
WAITER
Makati Shangri-La Hotel
10.2004 - 11.2005
CAREGIVER
Benjamina Garcia
01.1997 - 01.2004
Bachelor of Arts in Economics, Tertiary -
Cagayan State University
Secondary -
Cagayan National High School
Primary -
Gen. T. de Leon Elementary School