Rodrigo Rodrigues Marcolino
Porto Alegre,Brasil
Summary
Versatile and results-oriented professional with a strong background in Production Engineering and specializations in Data Science and Software Engineering.
Extensive experience in data analysis, system integration, and client relationship management.
Advanced knowledge of Python, data analysis with dashboard development, and hands-on experience with SQL, Power BI, Artificial Intelligence, and other analytical methodologies.
Proactive, with excellent communication skills and a leadership profile. Passionate about Customer Success, always seeking to improve processes and optimize the user experience, contributing to the growth and innovation of the company.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
10
10
Certification
Work History
Account manager
Aniksi
Silema, Malta
11.2023 - 03.2025
- Manage a portfolio of VIP players by providing personalized support with retention and sales techniques.
- Use emails, calls, chats, social media, and other platforms to communicate with clients.
- Work towards the company's market goals and KPIs.
- Act proactively on support issues, including but not limited to detecting and resolving problems clients may face with their accounts.
- Explain promotions, tools, features, and other aspects of the products to clients.
- Focus on customer retention by building long-term relationships and enhancing the customer experience.
- Prepared detailed reports to provide insight into account performance.
- Achieved client satisfaction by managing key accounts effectively.
- Arranged and attended networking events, expanding professional contacts and prospects.
Integration Analyst
Appmax
Porto Alegre, Brasil
03.2021 - 11.2023
- Ensure that e-commerce platforms are integrated with the payment system of the Appmax and at the same time work properly, as well as be optimized for user experience.
- Deliver technical support tailored to the needs of the teams by addressing inquiries concerning platform usability, identification and correction of technical issues, as well as bug fixes reporting and monitoring with responsible teams.
- Develop and support technical and educational materials, articles, and details for partners and new employees to ensure that knowledge is shared and that the processes are standardized.
- Extract and analyze data from MySQL reports, and then communicate this strategic insight to be used in decision making for several departmental areas.
- Developed Data Science applications with Python that automate analysis based on Excel spreadsheets, thus creating an easily managed data processing pipeline that improves efficiency in decision-making workflows.
Human resources intern
Energy Efficiency Laboratory - PUCRS
Porto Alegre, Brasil
03.2018 - 11.2018
- Implement a performance evaluation system to enhance human resources management for better efficiency in the analysis as well as development of team members.
- Assist in the development of educational materials on energy sources, offering technical expertise to ensure the accuracy, clarity, and quality of the content.
- Review, edit, and publish educational information developed by laboratory technicians to ensure technical accuracy and information clarity.
Investment Consultant
IPER Imóveis
Porto Alegre, Brasil
06.2016 - 12.2017
- Led the real estate agent team, managing performance and motivation to achieve established sales goals.
- Developed and implemented sales strategies, aligning market needs with best practices, resulting in a significant increase in sales and customer satisfaction.
- Conducted training sessions and workshops for new team members, ensuring effective integration and continuous development in the real estate sector.
- Presented real estate projects to clients, highlighting the unique features of each development and tailoring presentations to the needs and expectations of investors.
- Proactively acquired new investors, identifying and approaching partnership opportunities for future real estate projects, contributing to the company's growth and expansion.
Supply Chain & Procurement Intern
Estrutural Serviços Industriais
Canoas, Brasil
12.2014 - 12.2015
- Developed and implemented an automated purchase order management system, optimizing supply control and ensuring the efficient delivery of materials within agreed quantities and deadlines.
- Enhanced purchasing organization and workflow, reducing operational failures and increasing efficiency in order processing.
- Collaborated with suppliers and internal teams, ensuring effective negotiations and strategic alignment for the acquisition of essential materials.
- Conducted data analysis and generated reports, providing valuable insights for decision-making and continuous improvement of the procurement process.
Education
Bachelor of Science - Production Engineer
PUCRS
Porto Alegre 01.2012 - 01.2019
Specialization - Data Science
Anhanguera
Porto Alegre 09.2023 - 06.2024
Specialization - Software Engineer
Anhanguera
Porto Alegre 09.2023 - 09.2024
Specialization - Engineering and Occupational Health and Safety
Estácio
Porto Alegre 01.2020 - 01.2022
Skills
- Resilience
- Data Analysis
- Python
- Dashboard Development
- SQL & Power BI
- Artificial Intelligence
- Proactivity
- Effective Communication
- Fast Learning
- Teamwork
- Customer Success Management
- Problem-Solving
- Emotional Intelligence
- Customer Retention & Sales
- Negotiation Skills
- Project Management
Languages
Português
Native
Inglês
Advanced (C1)
Spanish
Upper intermediate (B2)
Certification
- AI For Business, University of Pennsylvania - December 2022
- Django Web Framework, Meta - December 2022
- APIs, Meta - December 2022
- Microsoft Azure Data Scientist Associate (DP-100), Microsoft - November 2022
- Programming in Python, Meta - October 2022
- Version Control, Meta - October 2022
- Machine Learning on Google Cloud, Google Cloud - October 2022
- IBM AI Engineering, IBM - September 2022
- Python for Data Science, Alura - October 2021
- Machine Learning, Alura - December 2021
Timeline
Account manager
Aniksi
11.2023 - 03.2025
Specialization - Data Science
Anhanguera
09.2023 - 06.2024
Specialization - Software Engineer
Anhanguera
09.2023 - 09.2024
Integration Analyst
Appmax
03.2021 - 11.2023
Specialization - Engineering and Occupational Health and Safety
Estácio
01.2020 - 01.2022
Human resources intern
Energy Efficiency Laboratory - PUCRS
03.2018 - 11.2018
Investment Consultant
IPER Imóveis
06.2016 - 12.2017
Supply Chain & Procurement Intern
Estrutural Serviços Industriais
12.2014 - 12.2015
Bachelor of Science - Production Engineer
PUCRS
01.2012 - 01.2019
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