Rodney McLaughlin
Belfast
Summary
Customer Relations Specialist experienced in complaint handling and conflict resolution. Achieved high levels of customer satisfaction through effective stress management and escalated complaint resolution. Focused on team cohesion and positive workplace environments, with over 10 years of expertise in broadband and VoIP systems.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work history
2nd Line Techinal Delivery
Clarity Telecom
Belfast
05.2010 - Current
- Oversaw voip team, managing daily workload and resolving escalated customer issues efficiently.
- On site visits to fix broadband and Voip system faults. Also included customer relations if any further issues were outstanding.
- Built strong rapport with customers and resellers across UK and Ireland, enhancing customer satisfaction.
- Participated in strategic discussions with management and owners to identify and address business improvement opportunities.
- Provided a reliable platform for managers and staff to exchange ideas.
Warehouse Opertive
Courtney & Nelson
Belfast
02.2007 - 02.2010
- Checked invoices against delivered items to ensure accuracy in record keeping.
- Adhered to health and safety regulations to maintain a safe working environment.
- Reduced damages with careful handling and storage of fragile items.
- Assisted in logistics planning for seamless transportation of goods.
Education
GCSEs - Maths, English, History, Geography, Science, Media Studies
Belfast Boys Model
Belfast 05.2001 - 03.2002
Skills
- Customer relations
- Complaint handling
- Escalated complaint handling
- Conflict resolution
- Stress management
- Team building
- Colleague engagement
- Communication skills
Affiliations
- Golf
- Gym
- Attending local football matches
References
References available upon request.
Timeline
2nd Line Techinal Delivery
Clarity Telecom
05.2010 - Current
Warehouse Opertive
Courtney & Nelson
02.2007 - 02.2010
GCSEs - Maths, English, History, Geography, Science, Media Studies
Belfast Boys Model
05.2001 - 03.2002