Summary
Overview
Work History
Education
Skills
Timeline
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Rodney Fraser

Purser
Falkirk

Summary

Commercially-minded Supervisor of Passenger Attendants drives exceptional client satisfaction through exemplary leadership. Holds supervised workers to high but attainable standards. Coalesces personnel around mutual goals to provide excellent customer service outcomes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

18
18
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Flight Purser

Qatar Airways
Doha, Qatar
08.2007 - 04.2022
  • Held flight attendants accountable to service expectations to meet company and regulatory standards.
  • Upheld neat, clean and serviceable crew room and airport standby room to present pleasant atmosphere,
  • Maintained and completed administrative records and documents to meet company requirements.
  • Created, managed and delivered meaningful recognition and individual rewards to boost morale.
  • Engaged flight attendants by creating and fostering personal relationships with crew members.
  • Championed safety, customer experience and associate programs to foster well-being and achieve corporate compliance.
  • Exceeded goals through effective task prioritization and great work ethic.

Lead Customer Service Agent

3 Global Services
Mumbai
06.2004 - 06.2007
  • Responded to customer calls and emails to answer questions about products and services.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
  • Delivered prompt service to prioritize customer needs.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Education

Bachelor of Arts -

St. Andrews College
Mumbai
03.2001 - 03.2004

Skills

    Self-Motivated

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Timeline

Flight Purser

Qatar Airways
08.2007 - 04.2022

Lead Customer Service Agent

3 Global Services
06.2004 - 06.2007

Bachelor of Arts -

St. Andrews College
03.2001 - 03.2004
Rodney FraserPurser