Rodney Assock

Accomplished professional with expertise in strategic leadership and operational management, specialising in CSR strategy development and cultural change management. Demonstrates a strong commitment to diversity, equity, and inclusion (DEI) while driving employee engagement initiatives and enhancing customer experience. Proven track record in sustainability reporting standards and strategic partnership building, complemented by adept budgeting and financial planning skills. Dedicated to fostering organisational growth through innovative solutions and collaborative efforts.

• Allianz UK, Head of Corporate Social Responsibility, 01/01/25, present, Developed and implemented a social impact plan for Allianz UK, aligned with the Allianz Group Citizenship strategy., Partnered with charities, social enterprises, and NGOs on CSR initiatives and skills-based volunteering., Led the corporate charity partnership with Barnardo’s, raising over £500k in the first 18 months., Aligned fundraising and volunteering policies across Allianz UK as part of the One Allianz strategy., Defined a reporting framework for Group social impact tracker and sustainability reporting., Selected by the Global Corporate Citizenship team to review funding applications for the Allianz Group Move Now 2025 programme., First insurer to showcase a charity partnership at the BIBA conference corporate exhibition stand.
• LV= General Insurance, LV= Retail, Culture & CSR Director, 01/01/19, 12/31/24, Defined and led the social responsibility strategy for LV= General Insurance., Directed the introduction of Allianz UK company values., Established LV= employee network groups, improving diversity rankings., Developed and led the Race at Work and Inclusive Leadership training programme., Collaborated on the Allianz UK DEI strategy., Facilitated senior leadership focus on D&I performance., Initiated a corporate charity partnership with Family Action, raising £1.4m., Expanded corporate volunteering opportunities., Directed the Allianz UK Star Awards programme.
• LV= Friendly Society, General Insurance, Operational Services Director, 01/01/15, 12/31/19, Created a new Operational Services function., Fostered collaboration among functional leads., Recognised at the European Contact Centre Customer Service Awards for Best Support Team in 2016., Co-led the design and rollout of new company values.
• LV= Friendly Society, General Insurance, Head of Operational Support, 01/01/06, 12/31/14, Joined LV= to transform the general insurance business., Achieved industry recognition with awards for training and customer experience.
• ROYAL BANK of SCOTLAND GROUP, Churchill Retail, Head of Customer Services, 01/01/03, 12/31/05, Senior Member on RBS Project Implementation Board., Partnered with management and HR to deploy Employee Engagement programs.
• CHURCHILL INSURANCE, Head of Customer Services – Corporate Partnerships, 01/01/01, 12/31/03, Led the transfer of 1.9 million customer policies from Prudential and Pearl., Collaborated with managers to embrace cultural changes.
• CHURCHILL INSURANCE, Senior Operations Manager, 01/01/99, 12/31/01, Managing 400 Contact Centre Employees., Delivering inbound & outbound call performance.

• Non-Executive Director, The Forum (2024 - present) – Membership association providing best practice in planning, analysis & quality in customer operations.
• Trustee Director, The Forum (2024 – present) – Representing The Forum Board.
• Regular Lead Judge for the UK National Contact Centre Awards since 2017.
• Regular Lead Judge for the European Customer Contact Customer Service Awards since 2018.
• Member of Association of British Insurers, Diversity, Equity & Inclusion network.
• Public speaking engagements including CCMA Conference 2024 DEI panel chair, BITC employee conference 2023, Dorset CII event 2021, Gartner Conference London 2019.

• Theatre, DIY, Cocktail making