RODERICK SAWYER
BROMLEY
Summary
A driven Deputy unit Manager with over 20 years of experience in retail management and a proven track record of success in driving sales and boosting staff morale. Hands-on, client-orientated professional who implements creative business development strategies and is dedicated to continuous improvement.
Overview
19
19
years of professional experience
Work History
Deputy Unit Manager
B&Q Ltd
08.2014
- Lead, inspire and motivate the team to deliver great customer experience to grow sales
- Identify talent and use available tools and programmers to support personal growth
- Spot underperformance quickly and manage it well by having effective performance conversations and using appropriate tools to support
- Analysing sales figures and forecasting future sales volumes
- Ensured smooth daily operations by managing staff and resources.
- Boosted team morale through regular feedback and encouragement.
- Maintained high service standards with meticulous attention to detail.
- Coordinated various departmental tasks for efficient workflow.
- Fostered a positive work environment to improve employee satisfaction.
- Managed challenging situations, ensuring minimal disruption in services.
- Maintained compliance with health and safety regulations for safe working conditions.
Trading Manager
B&Q Ltd
08.2014 - 01.2022
- Managing the daily operations, setting customer service standards, and launching initiatives to achieve sales targets
- Developing and training a highly productive and effective team to transform my business sales targets, KPIs and store objectives
- Managing and implementing stock loss procedures and protecting store profitability
- Analysing sales figures and forecasting future sales volume
- Producing reports on performance and then measuring against set indicators
- Managing time, establishing priorities and delegating effectively
- Excellent communication skills and ability to present across all media
- Boosted team efficiency by streamlining trading processes.
- Developed comprehensive risk management strategies to minimise financial loss.
- Ensured regulatory compliance with meticulous record keeping and reporting.
- Fostered strong relationships with clients to enhance loyalty and satisfaction.
- Designed effective sales strategies, leading to increased profits.
- Executed trade orders promptly for maximised returns.
- Maintained up-to-date knowledge of market trends to inform strategic decision making.
- Promoted best practices to enhance trading and supply relationships and operations.
- United employees through positive coaching and teamwork to improve trading department efficiency.
Store Manager
EE Ltd
07.2008 - 03.2014
- Successfully transformed T-Mobile top 160 store to one of EE’s top 30 most productive stores
- Drove operational, visual and customer service standards in store
- Monitored and reviewed store performance on a regular daily, weekly and monthly basis
- Implemented store compliance and health and safety procedures
- Recognised and rewarded good staff performance
- Developed business links within the local community
- Actively monitored competitor activity
- Managed the store profit & loss account within budget.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
Senior Sales Consultant
T-Mobile UK
01.2005 - 07.2008
- Lead and motivated the team to deliver targets
- Planned and delivered initiatives for market growth
- Provided a safe and secure retail environment for shoppers
- Proposed and implemented promotions and special offers
- Mentored and supported new employees
- Ensured the store operated efficiently and effectively in all operational areas such as stock control, admin and presentation.
Sales Assistant
T-Mobile UK
08.2002 - 01.2005
- Took pride in my store standards and kept it clean and tidy at all time
- In charge of monthly POS Change and weekly product pricing update.
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Demonstrated products effectively leading to increased sales conversions.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Education
HND Computer Studies (Merit) - Computer Studies
South Thames College
London09.1997
Skills
- Financial forecasting
- Performance metrics evaluation
- Decision-Making under pressure
- Client relationship management
- Sales targets achievement
- Change implementation
- Stock control
- Team leadership
- Excel proficiency
- Warehouse operations
- Distribution planning
- Health and safety assessments
- Coordination
- Performance monitoring
- Leading teams
Timeline
Deputy Unit Manager
B&Q Ltd
08.2014
Trading Manager
B&Q Ltd
08.2014 - 01.2022
Store Manager
EE Ltd
07.2008 - 03.2014
Senior Sales Consultant
T-Mobile UK
01.2005 - 07.2008
Sales Assistant
T-Mobile UK
08.2002 - 01.2005
HND Computer Studies (Merit) - Computer Studies
South Thames College
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