Rocío Lozano
Port Solent,Hampshire
Summary
Multilingual and adaptable education professional with 10+ years' experience across student services, safeguarding, administration, and customer support. Strong background in welfare, compliance, and relationship-building, with excellent communication and organisational skills. Committed to delivering high-quality support to students, families, and staff.
Overview
12
12
years of professional experience
Work History
Spanish Tutor
Self-employed
Hampshire
03.2026 - Current
- Deliver personalised Spanish tuition (A1-C2, GCSE, A Levels, Adults)
- Develop structured lesson plans and monitor learner progress across multiple platforms.
- Facilitated confidence-building activities and provided pastoral care for hesitant learners, enhancing their engagement and motivation.
Office & Student Services Manager
International Language Centres
Portsmouth
06.2022 - 03.2026
- Managed branch office operations, overseeing student administration, accommodation, financial records, and compliance to ensure smooth daily functioning.
- Liaised with Director of Studies and Regional Director to align branch performance with strategic goals, enhancing operational effectiveness.
- Provided support and guidance as Welfare Officer in a school setting.
Customer Service Advisor
HSBC
03.2022 - 06.2022
- Handled inbound calls on payments, overdrafts, and account issues, ensuring customer concerns were addressed promptly.
- Updated customer information and processed queries across multiple banking systems, enhancing service accuracy and response times.
- Adhered to compliance procedures to maintain regulatory standards, ensuring customer trust and operational integrity.
SEN LSA
Smart Teachers
London
01.2020 - 01.2022
- Supported students with complex learning and behavioural needs, enhancing individual learning experiences.
- Conducted therapy sessions to address specific student needs, promoting emotional and academic development.
- Provided tailored classroom assistance and progress reports, facilitating student growth and engagement.
Swimming Teacher
Swimming Nature
London
01.2019 - 01.2022
- Delivered swimming lessons aligned with Swim England standards to enhance student skills.
- Ensured safety and engagement throughout sessions to maximise student participation.
- Tracked student progress and collaborated with management to optimise lesson effectiveness.
Customer Service Advisor
City of London Information Centre
London
06.2019 - 09.2021
- Managed theatre, coach, and hotel bookings to ensure seamless travel for customers.
- Assisted visitors with travel arrangements, accommodation options, and local attractions to enhance their experience.
- Maintained current knowledge of events and transport options to provide accurate information to customers.
Foreign Exchange Consultant
FEXCO
London
09.2014 - 07.2020
- Managed high‑volume currency transactions, ensuring AML compliance to mitigate risk.
- Provided VAT refund services to international customers, facilitating smooth financial operations.
- Developed customer relationships to enhance loyalty and retention.
Education
Level 2 Swimming Teacher -
Institute of Swimming
London01-2017
Certificate in Teaching Spanish -
Instituto Hemingway
Spain01-2011
Sports Massage Therapy - Level 3
Future Fit
Hampshire01-2024
Diploma of Higher Education - Travel & Tourism
UNED
Madrid01-2003
Skills
- Lesson planning
- Student support & welfare
- Safeguarding & compliance
- Scheduling coordination
- Data administration
- Budget management
- Conflict resolution
- Complaint resolution
Personal Information
Willing To Relocate: 1
Timeline
Spanish Tutor
Self-employed
03.2026 - Current
Office & Student Services Manager
International Language Centres
06.2022 - 03.2026
Customer Service Advisor
HSBC
03.2022 - 06.2022
SEN LSA
Smart Teachers
01.2020 - 01.2022
Customer Service Advisor
City of London Information Centre
06.2019 - 09.2021
Swimming Teacher
Swimming Nature
01.2019 - 01.2022
Foreign Exchange Consultant
FEXCO
09.2014 - 07.2020
Level 2 Swimming Teacher -
Institute of Swimming
Certificate in Teaching Spanish -
Instituto Hemingway
Sports Massage Therapy - Level 3
Future Fit
Diploma of Higher Education - Travel & Tourism
UNED