Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
Hi, I’m

ROCKY WALES

Ahmedabad ,Gujarat
ROCKY WALES

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented General Manager with 30 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Service-oriented focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Knowledgeable experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Ambitious, career-focused job seeker, anxious to obtain an level up position to help launch career while achieving company goals.

Overview

37
years of professional experience

Work History

Malhaar Exotica, Club and Resort
Dehgam, Gandhinagar

General Manager
03.2022 - Current

Gwalia Sweets PVT. LTD, Shangar Décor LTD

Operation Manager
10.2016 - 12.2019

Job overview

  • Summary:
  • Thirty years of Professional experience in Hospitality Industry with Hands on Experience in
  • Food & Beverage Service
  • Experience in different style of service, in-depth knowledge
  • Experience of providing quality service to the Customers and also provide training to all the
  • Service Staffs’ Team leading experience for successfully delivering projects
  • Experience in
  • Abroad was very helpful in my career because, I was among all different Nationalities who shared our skills.

Biryani Hub Restaurant
Dubai

Manager
06.2019 - 08.2019

Savvy Swaraj Sports Club, Gota
Ahmedabad

06.2018 - 02.2019

THE WATERSIDE, Restaurants
Gandhinagar

General Manager
07.2017 - 02.2018

Job overview

  • Party Plot & Catering
  • Adalaj

TGB RESORTS KARNAVATI – UNIT OF TGB BANQUETS & HOTELS LTD
Ahmedabad, Gujarat

Food & Beverage Manager
09.2003 - 02.2016

Job overview

  • Handling the Entire Food & Beverage operations which include 3 Restaurants
  • Room service, Food Court & the banquet
  • Training the entire staff, conducting regular workshops for the Appraisal of staff
  • Managing the Food Quality & Hygiene, with the support and assistance of my well developed & skilled team
  • Setting the goals & budget for the financial year and making sure that the target is achieved with maximum profitability for the company I am working for
  • Achievements - Gained appreciation for the profitability, achieved during the Food Festival conducted, last season and the present season
  • I have also gained the experience in international Outdoor Catering in Bangkok and Macau – China, for which I was honored with certificate by the CEO of the company.

FUN REPUBLIC, FAMILY ENTERTAINMENT CENTRE, BY ORCHID HOTEL
MUMBAI, AHMEDABAD, INDIA

Captain
05.2001 - 07.2003

Job overview

  • Managing the entire service operations which include briefing and de-briefing
  • Handling the banquet operations, taking the party bookings
  • Analyzing the sale and reporting to the General Manager.

CAFÉ BOLLYWOOD, PANTALOONS
AHMEDABAD, Mumbai, INDIA

Counter Service Executive
10.2000 - 04.2001

Job overview

  • Managed by concept solution services, Worked in this organization in the position for six months
  • Job Responsibilities includes managing the Counter Service
  • Suggestive selling of all the products
  • Displaying of Food in the Counter and having proper standardized presentation of the food.

ALGOSAIBI SERVICES CO LTD
DAMMAM, KINGDOM OF SAUDI ARABIA

Captain
02.1997 - 03.2000

Job overview

  • Worked in this organization for three years at Armco project
  • A Job responsibility includes managing the Restaurant Outdoor catering and banquets
  • Totally Responsible for the sales and meeting the targets set by the company and maintaining high quality of service hygein
  • Maintaining food festivals and promotions accordingly.

HOTEL INDER RESIDENCY
AHMEDABAD, INDIA

Captain
11.1994 - 01.1997

Job overview

  • Worked in this organization in the position of captain for two years
  • Job Responsibilities includes managing of the Restaurants, Trainings, Briefings, Customer
  • Care, Maintaining the Customers database etc
  • I was even responsible for achieving the targets
  • I was totally in charge of banquet operations
  • I was also going out for sales blitz for selling the whole property.

HOTEL ROCK REGENCY
AHMEDABAD, INDIA

Captain
10.1992 - 10.1993

Job overview

  • Responsibilities includes managing of the Restaurant, Coffee Shop, Room Service
  • Customer Calling, Trainings, Maintaining the Customers database etc
  • I was even responsible for achieving the targets
  • I was totally in charge of the Banquet Operations.

CAMA HOTEL
AHMEDABAD, INDIA

01.1987 - 12.1991

Job overview

  • I started my carrier with this well known Hotel of Ahmedabad, which was very well the inspiration for me to continue with the Hospitality Industry
  • I joined here has a Trainee
  • Steward and later promoted as Steward
  • Extra Curriculum: I have escorted a tour group to four major traveling countries like
  • Malaysia, Singapore, and Thailand & Dubai which was certainly a major boost for my carrier as well as the experience
  • I was able to learn the services and different cultures of these countries.

Education

National Institute of Management (NIM)

Diploma from Business Administration, Hotel Management
01.2007

Methodist Technical Institute

from Mechanical Draftsman
01.1986

Indian Management Academy (IMA)

certificate Diploma from Tourism

Skills

  • Distribution Management
  • Operations Oversight
  • Advertising and Marketing
  • Service Quality Improvement
  • Schedule Management
  • Quality Management
  • Vendor Sourcing
  • Staff Supervision
  • Profit and Loss Accountability
  • Vendor Relationships
  • Client Relations
  • Cross-Cultural Communications
  • Team Oversight
  • Negotiation Skills
  • Staff Training
  • Networking Abilities
  • Product Costing
  • Supervision and Training
  • Data Review
  • Variance and Risk Analysis
  • Purchasing and Planning
  • Sales Analysis
  • Operations Management
  • Total Quality Management
  • Verbal and Written Communication
  • Communication Skills
  • Global Solutions
  • Staffing
  • Leadership and Team Building
  • Outsourcing
  • Interpersonal Skills
  • Budget Analysis
  • Staff Motivation
  • Training and Coaching
  • Team Player
  • Vendor Partnerships
  • Budget Development
  • Motivation
  • Sales Team Development
  • Leader
  • Project Planning
  • Training and Development
  • Staff Development
  • New Business Development
  • Risk Management
  • Succession Planning
  • Recruitment
  • Profit Generation
  • Inventory Control
  • Time Management
  • Customer Relations
  • Problem Resolution
  • Facility Management
  • Cost Reductions
  • Departmental Operations Management
  • Workflow Planning
  • Supply Chain Management
  • Loss Prevention
  • Expense Control
  • Customer Relationship Management
  • Branding
  • Business Development

Interests

Cooking, dance, music, sports, events, tourism etc.

Languages

Gujarati
First Language
English
Upper Intermediate
B2
Hindi
Advanced
C1

Timeline

General Manager

Malhaar Exotica, Club and Resort
03.2022 - Current

Manager

Biryani Hub Restaurant
06.2019 - 08.2019

Savvy Swaraj Sports Club, Gota
06.2018 - 02.2019

General Manager

THE WATERSIDE, Restaurants
07.2017 - 02.2018

Operation Manager

Gwalia Sweets PVT. LTD, Shangar Décor LTD
10.2016 - 12.2019

Food & Beverage Manager

TGB RESORTS KARNAVATI – UNIT OF TGB BANQUETS & HOTELS LTD
09.2003 - 02.2016

Captain

FUN REPUBLIC, FAMILY ENTERTAINMENT CENTRE, BY ORCHID HOTEL
05.2001 - 07.2003

Counter Service Executive

CAFÉ BOLLYWOOD, PANTALOONS
10.2000 - 04.2001

Captain

ALGOSAIBI SERVICES CO LTD
02.1997 - 03.2000

Captain

HOTEL INDER RESIDENCY
11.1994 - 01.1997

Captain

HOTEL ROCK REGENCY
10.1992 - 10.1993

CAMA HOTEL
01.1987 - 12.1991

National Institute of Management (NIM)

Diploma from Business Administration, Hotel Management

Methodist Technical Institute

from Mechanical Draftsman

Indian Management Academy (IMA)

certificate Diploma from Tourism
ROCKY WALES