Rocky Otchere
London,Greater London
Summary
Customer-focused professional with extensive experience in retail and customer service. Proven skills in communication and problem-solving, fostering positive relationships with clients. Demonstrates reliability and adaptability in fast-paced environments, consistently contributing to team success.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work history
Delivery Courier
E-Courier
London, London
2023.05 - 2025.11
- Sorted shipments and scheduled routes to meet company standards and time requirements.
- Communicated with customers to provide updates on delivery status.
- Identified new routes during weather delays to facilitate on-time deliveries to customers.
Warehouse Worker
sainsburys
london, London
2021.09 - 2022.02
- Packed orders in accordance with customer specifications.
- Completed physical inventories and cycle counts following correct procedures.
- Used good manual dexterity, hand-eye coordination and depth perception to complete accurate work.
Retail assistant
TK Maxx
london
2020.10 - 2020.12
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
Education
GCSEs - Maths (grade 4)
Mulberry
London 2014.09 - 2019.07
GCSEs - English (Grade 4)
Mulberry Academy
London 2014.09 - 2019.07
Skills
- Communication
- Basic computer skills
- Time-critical delivery management
- Work ethic
- Adaptabability
- Customer Service
- Stock replenishment & inventory control
- Patince
- Quick Learner
- Problem solving
- Attention to detail
QUALIFICATIONS
- Business level 3 national diploma
- IT level 3 national diploma
Languages
Spanish
Beginner
VOLUNTARY WORK EXPERIENCE
QRA International — Business Administrator
London, Greater London | Sep 2018 – Nov 2018
- Sent and managed professional emails using webmail, Outlook, and other email platforms
- Researched and gathered information relevant to business needs
- Made and received business phone calls
- Assisted with street collections and outreach activities
Timeline
Delivery Courier
E-Courier
2023.05 - 2025.11
Warehouse Worker
sainsburys
2021.09 - 2022.02
Retail assistant
TK Maxx
2020.10 - 2020.12
GCSEs - Maths (grade 4)
Mulberry
2014.09 - 2019.07
GCSEs - English (Grade 4)
Mulberry Academy
2014.09 - 2019.07