Rocio Dikuasa-Makoli
Bristol,Bristol
Summary
Bilingual Housekeeper who learns new tasks and concepts quickly while managing time effectively to achieve optimal results. Conscientious and capable of taking initiative. Dedicated and energetic housekeeping professional who works well in fast-paced, high-volume environments. Reliable and responsible with positive attitude.
Overview
22
22
years of professional experience
Work History
Domestic assistant
NHS Trust
Bristol, Bristol
07.2006 - 10.2023
- Supported implementation of new cleaning routines, improving quality and consistency of cleaning within residential settings.
- Performed cleaning duties including vacuuming and dusting, consistently meeting domestic schedule objectives.
- Maintained high levels of resident satisfaction, promptly reporting feedback and complaints to management.
- Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Thoroughly cleaned and sanitised communal areas in line with health and safety standards.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
Waitress
Foster Hollywood
Madrid, Madrid
05.2001 - 01.2006
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Greeted and escorted guests to tables.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Arranged tables and set up linens and silverware in preparation for guests.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Followed health and hygiene standards when handling food and cleaning restaurants.
Education
Payroll course - Administrative
Job Center
Madrid, Spain 02/2005 - 05/2005
Typing course - Administration
Academia de Parla
Madrid, Spain 09/2005 - 10/2005
A-Levels - Secondary School
Ursulinas de Jesus
Vitoria, Spain 09/1989 - 06/1991
GCSEs - Primary School
Inmaculada Concepcion
Vitoria, Spain 09/1980 - 06/1989
Skills
- Chemical cleaning
- Mopping and buffing floors
- Infection Prevention and Control
- Kitchen deep cleaning
- Floor and furniture cleaning
- Vacuuming
Languages
Spanish
Native
Timeline
Domestic assistant
NHS Trust
07.2006 - 10.2023
Waitress
Foster Hollywood
05.2001 - 01.2006
Payroll course - Administrative
Job Center
02/2005 - 05/2005
Typing course - Administration
Academia de Parla
09/2005 - 10/2005
A-Levels - Secondary School
Ursulinas de Jesus
09/1989 - 06/1991
GCSEs - Primary School
Inmaculada Concepcion
09/1980 - 06/1989
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