Rochelle Pearce
Ryde,United Kingdom
Summary
Compassionate Family Support Worker committed to achieving positive outcomes for diverse service users. Experienced in assessments, care planning, and case recording for well-rounded support. Organised and flexible to meet changing job and client requirements. Offering a strong background in communication, empathy, and organisational skills. Knowledgeable about supporting families with diverse needs and creating a safe, nurturing environment. Ready to use and develop listening, problem-solving, and teamwork skills in the role.
Overview
19
19
years of professional experience
2011
2011
years of post-secondary education
Work history
Family Support Worker / Family Contact Superviser
Barnardo's (university placement)
Ryde, Isle of Wight
09.2022 - 05.2023
- Maintained detailed case notes, aiding in decision making processes.
- Established trust with clients to enhance communication.
- Dealt with crisis situations calmly, ensuring safety of all involved parties.
- Assessed needs of families for better service provision.
- Assisted families in navigating the welfare system; secured appropriate benefits.
- Collaborated with multi agency teams for effective care planning.
- Provided emotional support for improved family dynamics.
- Advocated on behalf of clients, resolving issues promptly.
- Streamlined referral process to speed up access to necessary services.
- Delivered training workshops to parents; enhanced understanding of child development stages.
- Mentored parents in managing challenging behaviours; fostered positive changes.
- Offered advice on budget management, reducing financial stress in households.
- Conducted home visits, ensuring a safe environment for children.
- Worked closely with schools; improved child attendance rates.
- Coordinated community resources for comprehensive family support.
- Liaised closely with social services to safeguard at-risk children.
- Developed personalised care plans with client input.
- Supported and advised parents regarding various issues and signposted additional services.
- Engaged with children and families using creative strategies and professional approach.
- Worked in multidisciplinary teams to prevent issues escalating and reducing need for statutory intervention.
- Maintained accurate chronological records of work with families using software.
- Empowered individuals to lead normal, healthy lives by delivering professional and emotional care.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Remained calm and poised in difficult, stressful or escalating situations, helping to comfort individuals.
- Provided written and electronic reports of conducted work adhering to policies and procedures.
- Evaluated needs through common assessment framework, prescribed screening tools and models of engagement.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Developed tailored action plans whilst prioritising pressing concerns.
- Listened to clients' current struggles to signpost relevant support.
- Assisted service users to obtain and access community resources.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
- Liaised with external and internal professionals to provide holistic support.
- Monitored client progress and adapted support programmes to meet changing needs.
- Helped service users to gain ability to function independently in society.
Senior hair stylist
Leslie Miles (Blown Away hair)
Sandown, Isle of Wight
09.2013 - 09.2020
- Handled telephone reception duties professionally, handling bookings and taking payments.
- Conducted regular stocktaking to determine optimal order quantities and minimise stock wastage.
- Managed appointment schedules efficiently to accommodate maximum number of clients.
- Developed loyal customer base through personalised service and attention to detail.
- Ensured cleanliness and hygiene of the workspace, maintaining a professional environment.
- Maintained up-to-date records of clients' preferences for personalised service on return visits.
- Participated actively in staff training sessions, constantly improving own skill set.
- Handled customer complaints gracefully, ensuring their satisfaction at all times.
- Performed hair consultations to determine suitable styles and treatments for individual clients.
- Educated clients on proper hair care routines, enhancing their overall experience.
- Cleaned, maintained and sterilised styling tools, increasing product lifetimes.
Hairstylist (started as an Apprentice Hairdresser)
Paul Wyatt Jaks Hair and Beauty Salon
Ryde, Isle of Wight
04.2004 - 09.2013
- Participated in training to gain relevant qualifications and staff training courses to continue improving my skills.
- Handled reception duties, including answering phone calls and managing bookings.
- Demonstrated excellent communication skills to understand client requirements accurately.
- Handled customer complaints gracefully, ensuring their satisfaction at all times.
- Collaborated closely with other stylists, fostering a team-oriented atmosphere.
- Maintained up-to-date records of clients' preferences for personalised service on return visits.
- Participated actively in staff training sessions, constantly improving own skill set.
- Ensured cleanliness and hygiene of the workspace, maintaining a professional environment.
- Performed hair consultations to determine suitable styles and treatments for individual clients.
- Managed appointments and schedules to smooth workflow.
- Trained junior stylists to create high-performing salon teams.
- Pre-booked returning client appointments to foster continued.
- Assisted in stock taking, managing stock levels, and ordering of stock.
- Boosted salon reputation with high-standard hair colouring techniques.
Education
Bachelor of Science - Social Work
University of Portsmouth
Portsmouth 09.2020 - 09.2023
NVQ Level 2 - Hairdressing
IOW College
Isle of Wight 09.2004 - 07.2006
NVQ Level 3 - Advanced hairdressing
IOW College
Isle of Wight 09.2006 - 07.2008
GCSEs - GCSE
Sandown High School
Isle Of Wight Skills
- Listening proficiency
- Customer Service
- People Management
- Record keeping accuracy
- Multidisciplinary teamwork
- Confidential documentation and record-keeping
Timeline
Family Support Worker / Family Contact Superviser
Barnardo's (university placement)
09.2022 - 05.2023
Bachelor of Science - Social Work
University of Portsmouth
09.2020 - 09.2023
Senior hair stylist
Leslie Miles (Blown Away hair)
09.2013 - 09.2020
NVQ Level 3 - Advanced hairdressing
IOW College
09.2006 - 07.2008
NVQ Level 2 - Hairdressing
IOW College
09.2004 - 07.2006
Hairstylist (started as an Apprentice Hairdresser)
Paul Wyatt Jaks Hair and Beauty Salon
04.2004 - 09.2013
GCSEs - GCSE
Sandown High School
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