Rochelle Oladipupo
London, UK
Summary
Business Management graduate from Birmingham City University with strong knowledge in Finance, Marketing, Strategy, HR and Operations. Experienced in public speaking and creating professional business documents using Microsoft Word and Office tools. Completed a CTEC in Business and IT, enhancing my digital and analytical skills. With intense customer-facing experience at Dunelm, M&S and Drake & Morgan, I bring a confident blend of academic knowledge, communication skills and commercial awareness.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work history
Customer Experience & Sales Specialist
Dunelm
London
2023.09 - Current
- Delivered personalised customer service, offering tailored product recommendations across homeware, furniture and seasonal ranges.
- Supported daily sales targets through confident upselling, cross-selling and promotional knowledge.
- Handled customer queries and complaints efficiently, ensuring satisfaction and repeat business.
- Collaborated with team members to manage stock levels, floor replenishment and store readiness during peak periods.
Warehouse Operative with IT Support Skills
Net-A-Porter
London
2022.07 - 2022.09
- Efficiently managed inventory using warehouse management software (WMS) to track stock levels, process orders and update digital records accurately.
- Utilised barcode scanners and handheld devices to streamline goods receipt, picking and dispatch processes.
- Collaborated with logistics and IT teams to implement process improvements and maintain accurate data flow between physical stock and digital databases.
- Maintained compliance with health and safety regulations while working in a fast-paced, technology-driven warehouse environment.
Hospitality & Guest Experience Associate
Drake & Morgan
Canary Wharf
2020.04 - 2022.07
- Delivered high-quality service in a fast-paced hospitality environment, ensuring exceptional guest satisfaction.
- Took ownership of table management, order accuracy and timely service during high-volume periods.
- Built strong rapport with guests, enhancing customer loyalty and creating memorable dining experiences.
- Collaborated with kitchen and bar teams to ensure smooth operations and consistent service delivery.
- Maintained high standards of cleanliness, presentation and compliance with health and safety regulations.
Retail Customer Experience Associate
Marks & Spencer
London
2019.07 - 2020.01
- Provided outstanding customer service across food, clothing and home departments, ensuring a smooth and pleasant shopping experience.
- Assisted with stock replenishment, visual merchandising and maintaining product displays to align with seasonal campaigns.
- Supported sales performance by confidently handling transactions, promoting in-store offers and guiding customer purchases.
- Resolved customer queries with professionalism, product knowledge and a solution-focused approach.
- Worked effectively in a team to meet store targets and uphold M&S’s high brand standards.
Education
Bachelor of Arts - Business Management
Birmingham City University
Birmingham 2022.09 - 2025.05
CTEC - Business and IT
Harris Academy Beckenham
London 2020.09 - 2024.06
GCSEs -
Bonus Pastor Catholic College
London 2015.09 - 2020.07
Skills
- Market & Competitor Analysis
- Report Writing & Business Documentation
- Strategic Planning Support
- Microsoft Office Suite (Word, Excel, PowerPoint)
- POS & EPoS Systems
- Warehouse Management Systems (WMS)
- Stock Control & Inventory Management
- Workflow Efficiency & Time Management
- Health & Safety Compliance
- Verbal & Written Communication
- Public Speaking & Presentations
- Team Collaboration
- Customer Relationship Management (CRM)
- Upselling & Cross-selling Techniques
- Complaint Resolution & Service Recovery
Accomplishments
Equity Edge Trading Certificate
- Passed the Equity Edge Trading Certificate, demonstrating strong knowledge of equity markets, trade execution and market analysis.
- Developed key skills in risk management, portfolio diversification and applying trading strategies to optimize returns.
Cadet Lance Corporal
- Leads and supervises a small team of cadets during training, parades and activities.
- Acts as a role model, demonstrating discipline, confidence, and responsibility.
- Supports instructors and senior cadets by assisting with instruction and maintaining team standards.
Timeline
Customer Experience & Sales Specialist
Dunelm
2023.09 - Current
Bachelor of Arts - Business Management
Birmingham City University
2022.09 - 2025.05
Warehouse Operative with IT Support Skills
Net-A-Porter
2022.07 - 2022.09
CTEC - Business and IT
Harris Academy Beckenham
2020.09 - 2024.06
Hospitality & Guest Experience Associate
Drake & Morgan
2020.04 - 2022.07
Retail Customer Experience Associate
Marks & Spencer
2019.07 - 2020.01
GCSEs -
Bonus Pastor Catholic College
2015.09 - 2020.07