ROCHELLE MITCHELL
London,England
Summary
Customer-focused and compassionate professional with experience supporting people in care and retail environments. Skilled in face-to-face service, handling sensitive conversations calmly, maintaining accurate records, following procedures, and working effectively as part of a team. Brings strong empathy, communication, resilience and attention to detail, with a Level 2 Customer Service qualification and GCSEs including English and Maths. Keen to build a long-term career in customer support with Lloyds Banking Group and confident learning new systems and ways of working.
Overview
8
8
years of professional experience
2024
2024
years of post-secondary education
Work history
Sales Associate
Waitrose
London
2024.08 - Current
- Delivered friendly face-to-face customer service in a busy retail environment.
- Helped prepare the shop for opening, supported stock handling and kept displays organised and presentable.
- Provided accurate stock information to management, showing reliability and care with routine tasks.
- Worked flexibly as part of a team to keep service standards high during busy periods.
- Assisted in visual merchandising, improving shop floor appeal.
Care Assistant
Flourish Care
London
2024.09 - 2026.04
- Supported residents and their families in a calm, professional and caring way, helping build trust and reassurance.
- Communicated clearly with patients and medical staff, making sure information was passed on accurately.
- Kept daily records and observations up to date, showing attention to detail and the ability to follow procedures carefully.
- Delivered support in sensitive situations while remaining patient, empathetic and respectful.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
Home Care Worker
KJ Divine Care
London
2023.10 - 2024.06
- Supported vulnerable adults in their own homes with daily living tasks and emotional wellbeing.
- Built positive relationships through empathy, active listening and a reassuring approach.
- Followed care procedures carefully and maintained a professional standard of service.
- Assisted patients with medication to ensure proper dosage and timing, enhancing health outcomes.
- Performing light household chores; provided a clean living environment.
- Maintained accurate records of patient care, conditions and progress; ensured effective communication amongst healthcare professionals.
- Facilitated social interaction by providing companionship and emotional support to clients.
Sales Assistant
Marks & Spencer
London
2018.08 - 2019.01
- Helped customers with queries, loyalty programme sign-ups, returns and payments.
- Handled till operations accurately and provided a professional customer experience.
- Supported stock presentation and merchandising to maintain a welcoming store environment.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
- Delivered exceptional after-sales service, encouraging repeat business.
- Assisted customers with product selection for optimal satisfaction.
- Built strong relationships with regular customers for repeat business.
Warehouse Operative
ARLA
London
2022.02 - 2023.10
- Exceeded productivity targets through accurate, efficient work.
- Produced accurate stock reports for managers and maintained attention to detail under time pressure.
- Inspected goods upon arrival, reported any discrepancies or damages.
- Adhered to health and safety regulations to maintain a safe working environment.
- Assisted team members in loading large items safely onto delivery trucks.
- Packed orders for timely dispatch to customers and retail outlets.
Education
Level 2 Customer Service -
LMP Education
LondonCQC Care Certificate - undefined
Care Skills Academy
Level 2 Food Safety and Hygiene for Catering - undefined
Luminary Bakery
CPD Accredited Phlebotomy - undefined
Bloods and Needles Academy
Access to Health Care Diploma - Nursing, Level 3
GCSEs - English and Maths
St Anne’s Catholic High School for Girls
Skills
- Customer service
- Empathy and patience
- Clear communication
- Accurate record keeping
- Working under pressure
- Problem solving
- Handling sensitive situations
- Teamwork
- Learning new systems
- Attention to detail
Timeline
Care Assistant
Flourish Care
2024.09 - 2026.04
Sales Associate
Waitrose
2024.08 - Current
Home Care Worker
KJ Divine Care
2023.10 - 2024.06
Warehouse Operative
ARLA
2022.02 - 2023.10
Sales Assistant
Marks & Spencer
2018.08 - 2019.01
CQC Care Certificate - undefined
Care Skills Academy
Level 2 Food Safety and Hygiene for Catering - undefined
Luminary Bakery
CPD Accredited Phlebotomy - undefined
Bloods and Needles Academy
Access to Health Care Diploma - Nursing, Level 3
GCSEs - English and Maths
St Anne’s Catholic High School for Girls
Level 2 Customer Service -
LMP Education