Rochelle Dixon scrimgeour
carlisle ,cumbria
Summary
Accomplished healthcare professional with extensive expertise in medical documentation, medication administration, and vital signs monitoring. Demonstrates strong skills in emergency response and patient advocacy, ensuring optimal care and safety. Proficient in deep tissue massage, Swedish massage technique, and aromatherapy, with a comprehensive understanding of musculoskeletal anatomy and pathology. Adept at budget management and staff recruitment, showcasing adaptability to change and team leadership. Known for clear communication, client confidentiality, and a comforting presence that fosters trust and empathy.
Overview
19
19
years of professional experience
Work history
Support care worker
Mencap
Carlisle, Cumbria
03.2024 - Current
- Promoted patient independence through encouragement and guidance in performing tasks.
- Maintained a clean, safe environment for service user comfort and safety.
- Assured proper nutrition by preparing meals as per dietary requirements of each individual client.
- Established supportive relationships with service user , fostering trust and communication.
- Transported service users to medical appointments or other necessary errands thereby providing indispensable logistical support.
- Improved hygiene standards by assisting clients with personal grooming needs like bathing and dressing up.
- Facilitated social outings, promoting community integration and mental wellbeing.
- Calmly managed occasional outbursts or difficult behaviours from clients exhibiting excellent crisis management skills.
- Administered medication according to prescribed schedules, ensuring health maintenance.
- Offered emotional support during challenging times, facilitating better coping mechanisms.
- Conducted detailed observations and reported changes in client behaviour to healthcare professionals.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
- Followed strict safeguarding regulations to ensure safe, secure handling of service users.
- Met needs of clients with learning difficulties and handled challenging behaviours.
- Improved physical and mental wellbeing of service users through patient-centred care planning.
- Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
- Updated first aid training to protect client welfare.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Actively contributed to personalised support planning, presenting new opportunities to achieve maximumchoice and control in service users' lives.
- Helped service users to gain ability to function independently in society.
Small goods of charcuteire and wedding catering
self employed at stonehouse smokery
Carlisle, Cumbria
05.2015 - 12.2024
- Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Provided excellent customer service, ensuring guest satisfaction.
- Adhered strictly to health code regulations; maintained cleanliness at all times.
- Implemented new methods in food preparation, enhancing taste and visual appeal.
- Achieved consistent positive feedback through excellent culinary skills.
- Oversaw food presentation, maintaining high aesthetic standards.
- Assisted couples in designing their own bespoke wedding menus, adding a personalised touch to every occasion.
- Loaded and unloaded catering vehicles with food, supplies and equipment for events.
- Set up event area and line service in line with event theme.
- Cooked special allergen food based on guest requirements.
- Offered friendly, prompt guest service by fulfilling orders, communicating requests to kitchen staff and routinely enquiring about customer satisfaction and needs.
- Collaborated with clients to plan event menus, budgets and venues.
- Changed and sanitised surfaces between tasks to avoid cross-contamination.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Handled high-pressure situations calmly during peak hours, ensuring timely service delivery.
- Assisted in food preparation, enhancing kitchen efficiency.
- Displayed exceptional multitasking abilities during rush hours, managing multiple responsibilities simultaneously.
Business owner
stonehouse cattery
Carlisle, Cumbria
12.2014 - 11.2024
- Offered one-to-one attention to animals under care, fostering \positive interactions between staff and pets.
- Provided nourishing meals for the dogs, securing their health and well-being.
- Adhered strictly to company protocols whilst handling emergencies proficiently minimising risk factors effectively.
- Administered prescribed medication to canines, improving their overall health condition.
- Provided emotional support to distressed animals during their stay at the kennel.
- Provided exceptional customer service for satisfied clientele base.
- Managed check-ins and check-outs of pets smoothly resulting in minimal disruption to daily operations.
- Implemented best practices in kennel management for an efficient work environment.
- Conducted detailed inspections of the facility regularly, maintaining impeccable standards of cleanliness and safety at all times.
- Ensured animal comfort by cleaning and maintaining kennels regularly.
- Strengthened relationships with pet owners via excellent communication skills, building trust and confidence.
- Documented pet information accurately for clear record keeping.
- Cleaned and sanitised cages and runs, safely transferring animals between kennels.
- Comforted animals to reduce distress and prevent incidents.
- Monitored animal wellness and provided direct and immediate care.
- Completed pet intake paperwork and processes for accurate recordkeeping.
- Kept animal cages spotlessly clean to minimise infection risks.
- Sterilised grooming equipment between treatments for faultless hygiene standards.
- Delegated tasks efficiently to maximise productivity.
- Facilitated staff training, resulting in better customer service.
private care worker
private family
carlisle , cumbria
02.2016 - 04.2020
- Rest bite for family
- Supported daily living skills training which increased client self-sufficiency.
- Encouraged social integration by facilitating community involvement opportunities.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Provided companionship during outings contributing to an active social life for clients.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Assured safety measures were met to prevent falls or accidents.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
Massage therapist
self employed
carlisle , cumbira
02.2018 - 02.2019
- Alleviated physical discomfort with targeted deep tissue massage techniques.
- Stayed updated on latest industry trends and research to enhance service delivery.
- Adhered strictly to professional ethics and standards of practice in all interactions with clients and colleagues.
- Implemented effective aromatherapy treatments for enhanced therapeutic benefits.
- Assessed client needs for specific treatments, enhancing overall wellbeing.
- Delivered high quality therapeutic massages by employing a range of techniques and modalities.
- Established strong rapport with clients through excellent communication skills, fostering repeat business.
- Demonstrated proficiency in Swedish massage techniques, providing relaxation and stress relief for clients.
- Customised massage techniques for each patient's needs and goals.
- Offered prenatal massage services aiding pregnant women cope better with body changes during pregnancy.
- Identified massaged preferences and determined pressure points needed for clients.
- Included aromatherapy with essential oils to promote wellness and reduce side effects of various ailments.
- Addressed client problems such as pain and tight muscles or fascia through therapeutic massage techniques.
- Discussed medical conditions and physical well-being with clients to suggest appropriate therapies and treatments.
- Applied hand, thumb, and finger techniques for improvement of client's overall health.
- Reduced stress levels by applying pressure to specific reflex points on clients' feet.
- Maintained clean, serene environment for optimal therapy sessions.
- Provided tailored reflexology treatments to enhance client wellbeing.
bar work
various
, australia
02.2011 - 12.2013
- Served customers promptly for their satisfaction.
- Restocked inventory as needed to avoid any shortages during service hours.
- Collected glasses from tables, maintaining a tidy environment.
- Recommended drink options to customers, enhancing their overall bar experience.
- Prepared cocktails following precise recipes to ensure consistency in taste.
- Stocked bar adequately, ensuring smooth operations during peak hours.
- Followed strict opening and closing procedures for operational efficiency.
- Ensured compliance with all hygiene standards by proper cleaning of utensils and equipment.
- Maintained cleanliness of bar area by regular wiping and sanitising.
- Checked ID cards to prevent underage drinking.
- Enhanced customer experience with friendly conversation.
- Handled customer complaints diplomatically, resulting in resolution and satisfaction.
- Managed cash register efficiently for accurate transactions.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Refused drinks service to guests without appropriate proof of age.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
Retail manager
hnm
Birmingham, west midlands
01.2006 - 02.2011
- Handled customer complaints effectively to maintain high levels of customer satisfaction.
- Implemented innovative visual merchandising techniques which led to increased shopper interest.
- Coordinated promotional activities for achieving higher brand visibility on the shop floor.
- Ensured smooth running of daily operations with efficient resource allocation.
- Delivered exceptional service standards by promoting team collaboration and commitment.
- Gained excellent product knowledge through diligent research, leading to better sales performance.
- Implemented loss prevention strategies for reducing shrinkage levels in the store.
- Boosted overall store productivity with careful personnel management and motivation techniques.
- Optimised merchandise display, contributing to improved store aesthetics and shopper engagement levels.
- Maintained health and safety standards to ensure safe shopping environment for customers.
- Completed opening and closing procedures each day.
- Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
- Toured sales floor regularly, assessing and improving daily operations.
Education
NVQ Level 3 - complementary therapies
Newton rigg collage
Carlisle, Cumbria 09/2015 - 08/2016
NVQ Level 2 - complementary therapies
Carlisle Collage
Carlisle, Cumbria 09/2014 - 08/2015
3 a levels -
streetly school
Birmingham 09/2006 - 07/2008
10 GCSEs -
Streetly school
Birmingham 09/2001 - 07/2008
Skills
- Medical documentation
- Medication administration
- Vital signs monitoring
- Emergency response
- Patient advocacy
- Deep tissue massage
- Swedish massage technique
- Aromatherapy knowledge
- Reflexology expertise
- Musculoskeletal anatomy understanding
- Pathology knowledge
- Massage oil selection
- Clear communication
- Client confidentiality
- Comforting presence
- Strong empathy
- NVQ level 2 and 3
- Budget management
- Staff recruitment
- Adaptability to change
- Team Leadership
- Calm under pressure
Affiliations
- Reading ,Running, cooking being outside in nature
References
References available upon request.
Timeline
Support care worker
Mencap
03.2024 - Current
Massage therapist
self employed
02.2018 - 02.2019
private care worker
private family
02.2016 - 04.2020
Small goods of charcuteire and wedding catering
self employed at stonehouse smokery
05.2015 - 12.2024
Business owner
stonehouse cattery
12.2014 - 11.2024
bar work
various
02.2011 - 12.2013
Retail manager
hnm
01.2006 - 02.2011
NVQ Level 3 - complementary therapies
Newton rigg collage
09/2015 - 08/2016
NVQ Level 2 - complementary therapies
Carlisle Collage
09/2014 - 08/2015
3 a levels -
streetly school
09/2006 - 07/2008
10 GCSEs -
Streetly school
09/2001 - 07/2008
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