Rochelle Collıns
Newcastle upon Tyne,Newcastle upon Tyne
Summary
Detail-oriented professional with a strong foundation in hospitality, specialising in handling guest requests, effective multitasking, and maintaining superior tidiness. Proficient in the use of cleaning chemicals and room setup knowledge, with a commitment to health and safety regulations and compliance with hotel policies. Demonstrates exceptional organisational skills, reliability, punctuality, and adaptability in tasks while ensuring safe working practices. Skilled in housekeeping terminology and time efficiency, aiming to contribute to high-quality service standards within the hospitality industry.
Overview
15
15
years of professional experience
1
1
Certification
Work history
House cleaner
Daısy maıds
Newcastle upon Tyne, Newcastle upon Tyne
2023.02 - 2023.10
- Balanced multiple tasks simultaneously, resulting in efficient completion of all duties.
- Maintained excellent hygiene standards with regular disinfection of bathrooms and kitchens.
- Collaborated effectively with other housekeeping staff, promoting a cohesive team environment.
- Managed inventory of cleaning supplies to ensure availability when needed.
- Promoted a healthier home environment by conducting mould checks throughout properties.
- Created pleasant living environments by washing windows inside and out.
- Met health and safety regulations through the proper disposal of waste materials.
- Provided fresh, clean spaces for residents by changing linens regularly.
- Demonstrated attention to detail whilst carrying out spot cleaning for an immaculate finish.
- Upheld client privacy whilst providing professional cleaning services in personal spaces such as bedrooms and studies.
- Followed environmentally friendly practices during cleaning processes promoting sustainability.
- Maintained respectful relationships with clients upholding professionalism at all times.
- Responded promptly to last-minute requests ensuring client satisfaction.
- Ensured a clean and organised environment by performing thorough deep-cleaning tasks.
- Kept good cleaning supply stocks to meet domestic requirements.
- Followed owner and guest preferences to maintain relaxing environments with easily accessible amenities.
Team member
Greggs Bakery
Newcastle upon Tyne, Newcastle upon Tyne
2010.03 - 2014.06
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Organised staff rota to ensure smooth operation of duties.
- Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
- Managed cash register transactions for accurate record keeping.
- Developed training programs, leading to skill enhancement.
- Ensured workplace cleanliness with regular maintenance tasks.
- Conveyed product information effectively to customers, promoting sales.
- Displayed teamwork skills to improve overall productivity.
- Achieved efficient workflow with proper time management.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Warmly greeted customers and proactively reduced wait times.
- Demonstrated proper food handling and safety standards.
- Remained flexible to cover shifts and work overtime as required.
- Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
- Completed opening and closing checklists to create welcoming store environment.
- Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
- Collaborated and offered support with extra tasks to meet team goals.
Housekeeping cleaner
Britannia Hotels
Newcastle upon Tyne, Newcastle upon Tyne
2008.07 - 2009.11
- Assisted in maintaining a comfortable home environment for clients via thoughtful arrangement of furnishings and decor items.
- Delivered excellent customer service for repeat business from satisfied clientele.
- Upheld highest cleanliness standards in client rooms by diligent washing, scrubbing, and sanitising of surfaces.
- Maintained clean and organised receptıon spaces by performing regular deep cleaning tasks.
- Managed inventory of cleaning supplies effectively to avoid running out unexpectedly.
- Handled delicate items carefully during cleaning to prevent damage or loss.
- Ensured client satisfaction by providing high-quality cleaning services at all times.
- Minimised health risks in residences with efficient removal of waste materials on a regular basis.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
- Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
- Communicated with other staff to determine best use of resources and guest care.
- Maintained strong levels of client trust through honest communication and delivery of impeccable finish.
Education
NVQ Level 1 - Health and socıal care
Newcastle College
Newcastle upon Tyne 09/2007 - 06/2028
GCSEs - Fıve GCSES
kenton comprensıve school
Newcastle upon Tyne 09/1999 - 06/2004
Skills
- Hospitality understanding
- Handling guest requests
- Effective multitasking
- Superior tidiness
- Use of cleaning chemicals
- Adaptability in tasks
- Proficient in english
- Exceptional organising
- Safe working awareness
- Compliance with hotel policies
- Room setup knowledge
- Housekeeping terminology
- Reliability and punctuality
- Time efficiency
- Health and Safety regulations
Certification
I have a full uk drıvıng lıcence
Timeline
House cleaner
Daısy maıds
2023.02 - 2023.10
Team member
Greggs Bakery
2010.03 - 2014.06
Housekeeping cleaner
Britannia Hotels
2008.07 - 2009.11
NVQ Level 1 - Health and socıal care
Newcastle College
09/2007 - 06/2028
GCSEs - Fıve GCSES
kenton comprensıve school
09/1999 - 06/2004