H David Becerra
Manchester
Summary
A qualified and experienced professional in the hospitality, events, and tourism sector with over 10 years of hands-on expertise in both Australian and international markets. Known for a proactive leadership style, operational excellence, and delivering exceptional customer service.
Overview
9
9
years of professional experience
Work history
Assistant Venue Manager
Prince Alfred Hotel (Australian Venue Co)
Richmond, Australia
11.2021 - 05.2025
- Supported venue manager in achieving business targets and KPIs
- Managed bar operations: beer systems, stock ordering, deliveries, and beer line cleaning
- Conducted regular stocktakes to ensure accurate inventory records.
- Assisted the venue manager to lead a team of 25+ employees, providing training, staff incentives and overseeing disciplinary actions
- Responsible for developing and executing operational procedures
- Addressed conflicts, positive and negative reviews among guests and staff with a focus on professionalism
- Delivered end-of-week and end-of-month financial and operational reports
- Executed promotional campaigns and ensured high-quality customer service
Duty Manager
Golden Gate Hotel (Australian Venue Co)
South Melbourne, Australia
11.2020 - 11.2021
- Led the team with a proactive, hands-on approach
- Assist the management team to achieve business goals, attainment and KPI achievement
- Maintained positive team morale and performance amongst staff
- Provided staff training across all service areas
- Ensured consistent delivery of house standards and customer satisfaction
Senior F&B Attendant
Sheraton Melbourne Hotel (Marriott International)
Melbourne
02.2016 - 11.2020
- Acted as team leader at the Sheraton main restaurarnt Little Collins Street Kitchen
- Managed daily bar operations at the Terrace Bar as well as responsible for bar operations during functions/events
- Delivered consistently high standards of customer service
- Bartender and barista responsibilities with focus on quality and guest experience
Education
Advanced Diploma - Events
William Angliss Institute
Melbourne, Australia 03/2016 - 06/2017
Bachelor - Tourism & Hospitality Management
William Angliss Institute
Melbourne, Australia 02/2012 - 12/2014
Skills
- Strong knowledge of variety of beverage(Cocktails, beer, spirits, wine and coffee)
- Strong coffee skills
- Strong communication skills both verbal and written
- High attention to detail and quick assertive decision making
- Assertive decision-making
- Proficient in POS systems such as H&L & MICROS as well as Me&U QR code platform
- Fluent in Spanish
References
Available upon request
Timeline
Assistant Venue Manager
Prince Alfred Hotel (Australian Venue Co)
11.2021 - 05.2025
Duty Manager
Golden Gate Hotel (Australian Venue Co)
11.2020 - 11.2021
Senior F&B Attendant
Sheraton Melbourne Hotel (Marriott International)
02.2016 - 11.2020
Advanced Diploma - Events
William Angliss Institute
03/2016 - 06/2017
Bachelor - Tourism & Hospitality Management
William Angliss Institute
02/2012 - 12/2014
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