Rochell Fernandes
15 Pasteur Close London
Summary
Proven Secretary/Administrator at Anderson Shaw, adept in database administration and excelling in verbal and written communication. Streamlined office systems, ensuring payroll processes were timely and efficient, significantly enhancing business operations. Expert in Microsoft Office, with a knack for multitasking and maintaining meticulous records, consistently improving client relations and internal workflows.
Overview
6
6
years of professional experience
Work History
Secretary/Administrator
Anderson Shaw
Harrow London
03.2024 - Current
- Maintained electronic filing systems and categorised documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Drafting letters, handling incoming and outgoing post.
- Processing expenses / Petty Cash.
- Implementing and maintaining office systems.
- Calculate salaries,wages and overtime wage sheets.
- Assisting in issuing and preparing of P11D’s.
- Ensuring that all payrolls are processed within the required time frames and liaising with client regarding matters relating to payroll.
Duty Manager
Whitbread
Wembley Stadium
03.2020 - 03.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Defined clear targets and objectives and communicated to other team members.
- Developed and implemented customer service policies to enhance satisfaction.
Human Resources Executive
Swiggy Bundle Technology
Goa
01.2018 - 11.2020
- Introduced flexible work arrangements that improved productivity while supporting employee work-life balance.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Partnered with department heads to address staffing needs, optimizing talent acquisition efforts.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Conducted performance reviews and provided feedback to managers on employee performance.
Education
Bachelor In Computer Applications - Computer Studies
Libra
Goa06.2018
Bachelor Of Administrative Studies - Economics
Dhempe College of Arts And Science
Goa06.2017
Skills
- Mail Management
- Office Administration
- Appointment Scheduling
- Report Writing
- Database Administration
- Record preparation
Languages
English
Bilingual or Proficient (C2)
Timeline
Secretary/Administrator
Anderson Shaw
03.2024 - Current
Duty Manager
Whitbread
03.2020 - 03.2024
Human Resources Executive
Swiggy Bundle Technology
01.2018 - 11.2020
Bachelor In Computer Applications - Computer Studies
Libra
Bachelor Of Administrative Studies - Economics
Dhempe College of Arts And Science