Rocelyn Rothwell

Assisted in the admission and discharge process to expedite patient flow.

Managed designated ward and clinical areas in line with agreed clinic profiles, acting as central point of contact for [Number] patients.

Handled confidential documents securely, maintaining patient privacy.

Maintained clean and tidy environment, enhancing patient experience.

Prepared ward for daily rounds, ensuring cleanliness and orderliness.

Handled incoming calls professionally directing them appropriately within the department.

Coordinated appointments for patients, improving treatment timelines.

Increased efficiency of ward operations with meticulous record keeping.

Provided accurate information to visitors with prompt responses to inquiries.

Maintained strict confidentiality, displaying courtesy and discretion when dealing with patients and relatives.

Accurately recorded up to [Number] admissions, transfers and discharges daily using Patient Admission System (PAS).

Answered in person, online and telephone queries, directing complex requests to appropriate staff member or department.

Collected and entered clinical records onto secure online database.

Used initiative to work autonomously and complete clerical tasks ahead of strict deadlines.

Completed patient filing on EPIC in line with Information Governance procedures.

Provided reliable administrative support to the ward by employing skills in reception management and telephone correspondence.

Responded promptly to phone and email inquiries.

Worked with colleagues to streamline administrative processes and improve workflow.

Photocopied, laminated and bound documents with efficiency and attention to detail to support staff members with preparation for meetings and presentations.Processed and managed documentation, facilitating smooth recordkeeping and retrieval.

Managed office supplies and inventory for day-to-day operations.

Conducted research to gather relevant information for administrative tasks.

Supported staff with administrative needs for photocopying, faxing and filing.

Handled incoming calls for staff, answering questions, directing calls and documenting messages.

Enhanced healing process by changing wound dressings regularly.

Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.

Liaised between patients and healthcare professionals, and facilitated effective communication channels.

Assisted in physical therapy sessions with patients to promote mobility improvement.

Maintained stock levels of medical supplies on the ward, and ensured uninterrupted provision of care services during shifts.

Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.

Kept detailed records of patient progress, and assisted medical staff in treatment planning.

Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.

Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.

Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.

Prepared meals for patients, ensured balanced nutrition intake.

Ensured infection control measures were adhered to strictly for a safe environment for staff and patients.

My main duties and responsibilities as a Support care worker in my ward Surgical 7 Orthopaedics are as follow, I provide personal care to the patient which includes assisting with feeding, elimination, bathing and dressing patients. I help them with their personal care from day to day basis. I make sure I maintain their dignity and respect of an individual's needs and wishes, I also help to nurse in admission when new patient comes from A/E, Theatres and other wards. My roles also involves monitoring the health of patients, which can include checking their temperature, blood pressure, pulse, respiratory rate, and weight on a regular basis. I can take bloods and I can do cannulation, and urinal dip to patient and scan the patient abdomen for water retention. After having training and being sign off. I can also do ECG and give the result to the nurse or doctor so the doctor can review it. I do urinal dip as per requested by the nurse or Doctor and can send the specimen to the lab. Print out label of the blood. Transfer patient to the ward, escorting when needed.
I assist the patient, and encourage and support individual families. Helping patients with mobility problems and other physical disabilities including incontinence and helping in the use of care aids and personal equipment to keeping in their mind of their safety. Assist the patient to see themselves as someone that deserves dignity. Ensure safety and security, helping rediscover a sense of worth and self esteem. Apply holistic care to to each and everyone of them.

Assisted in patient care, and improved comfort and well-being.

Safely and securely transported patients using hoists and wheelchairs.

Delivered high-quality patient service by maintaining cleanliness in wards.